Résidence Grand Massif - Vacancéole — Hotel in Bonneville

I have no idea how Vacancéole Grand Massif has a 3-star rating—this place is nothing more than a hostel, and a terrible one at that.||||When we arrived, we paid for two sets of bedding but were only given one. We had to go back and ask for the missing set, and the staff member said he’d leave it in our room. When we returned, we found a mismatched, inadequate set: 1 bottom sheet for 2 twin beds, 2 pillowcases for 4 pillows (one so thin it could’ve been a draft excluder), and 2 duvet covers. There was no mattress protector or proper fitted sheet. We spent the first night extremely uncomfortable because reception was closed, leaving us stuck with what we had.||||The next morning, we had to hunt someone down for help. Thankfully, the cleaner (the only kind and helpful person we encountered) provided some pillow protectors, extra pillowcases, a mattress protector, and a properly sized fitted sheet.||||Later, we needed an iron. The same staff member who gave us the mismatched sheets claimed they didn’t have one, even though it’s clearly listed on their website. After some persistence, he reluctantly called someone, who eventually brought out an ironing board—without an iron. When the iron finally arrived, it was broken and leaked water everywhere, and the ironing board was filthy and stained.||||The next morning, we were rudely woken up by a phone call, followed by a loud knock on our door, demanding we move our car from the disabled parking space. For context, on-site parking was advertised as part of the accommodation, but both the front and back car parks were FULL when we arrived at midnight the night before. The only remaining options were the two disabled spots and a fire brigade space, as there was no alternative parking nearby—only main roads where parking wasn’t permitted.||||We parked carefully, tucking the car right on the edge of one of the disabled spaces to leave plenty of room for other vehicles and ensuring the fire brigade space was completely clear. Despite this, staff rudely shouted at us and even threatened to call the police if we didn’t move the car or if we parked there again.||||The situation was even more frustrating because we had observed multiple other vehicles parked in the same disabled spaces throughout our stay—none of which displayed a disabled badge or any kind of permit. When we pointed this out, staff dismissed it entirely, claiming that when they arrived at 7 a.m., plenty of spaces were available. Of course, there were spaces at 7 a.m., but what about when we parked at midnight, with no other options?||||On checkout day, instead of cleaning the room ourselves (which is already ridiculous—what hotel makes you clean your own room and take out the trash?), we decided to pay €40 for the cleaning service. However, we were still told we had to empty the bins, wash the dishes (fair enough), and clean the microwave and kettle. When my boyfriend asked what we were even paying for, the staff member said, “Cleaning is free.” Her tone was incredibly rude and dismissive.||||Even after we cleaned everything up, the same rude manager came to inspect the room before refunding our deposit. She said everything was fine but insisted we strip the bedsheets, which wasn’t listed anywhere. When I confronted her about this, she left, saying she’d check, and then didn’t return for 10 minutes. Eventually, we went downstairs, and she issued the refund without mentioning the bedsheets again. Clearly, this was a petty, final jab to cap off the awful experience.||||This place is an absolute disaster from start to finish. The staff (aside from the cleaner) were rude and unhelpful, the facilities were subpar, and the policies were absurd. I would not recommend this place to anyone. It doesn’t even deserve one star. Save yourself the stress and avoid this place at all costs—it’s nothing more than a...

I have no idea how Vacancéole Grand Massif has a 3-star rating—this place is nothing more than a hostel, and a terrible one at that.

When we arrived, we paid for two sets of bedding but were only given one. We had to go back and ask for the missing set, and the staff member said he’d leave it in our room. When we returned, we found a mismatched, inadequate set: 1 bottom sheet for 2 twin beds, 2 pillowcases for 4 pillows (one so thin it could’ve been a draft excluder), and 2 duvet covers. There was no mattress protector or proper fitted sheet. We spent the first night extremely uncomfortable because reception was closed, leaving us stuck with what we had.

The next morning, we had to hunt someone down for help. Thankfully, the cleaner (the only kind and helpful person we encountered) provided some pillow protectors, extra pillowcases, a mattress protector, and a properly sized fitted sheet.

Later, we needed an iron. The same staff member who gave us the mismatched sheets claimed they didn’t have one, even though it’s clearly listed on their website. After some persistence, he reluctantly called someone, who eventually brought out an ironing board—without an iron. When the iron finally arrived, it was broken and leaked water everywhere, and the ironing board was filthy and stained.

The next morning, we were rudely woken up by a phone call, followed by a loud knock on our door, demanding we move our car from the disabled parking space. For context, on-site parking was advertised as part of the accommodation, but both the front and back car parks were FULL when we arrived at midnight the night before. The only remaining options were the two disabled spots and a fire brigade space, as there was no alternative parking nearby—only main roads where parking wasn’t permitted.

We parked carefully, tucking the car right on the edge of one of the disabled spaces to leave plenty of room for other vehicles and ensuring the fire brigade space was completely clear. Despite this, staff rudely shouted at us and even threatened to call the police if we didn’t move the car or if we parked there again.

The situation was even more frustrating because we had observed multiple other vehicles parked in the same disabled spaces throughout our stay—none of which displayed a disabled badge or any kind of permit. When we pointed this out, staff dismissed it entirely, claiming that when they arrived at 7 a.m., plenty of spaces were available. Of course, there were spaces at 7 a.m., but what about when we parked at midnight, with no other options?

On checkout day, instead of cleaning the room ourselves (which is already ridiculous—what hotel makes you clean your own room and take out the trash?), we decided to pay €40 for the cleaning service. However, we were still told we had to empty the bins, wash the dishes (fair enough), and clean the microwave and kettle. When my boyfriend asked what we were even paying for, the staff member said, “Cleaning is free.” Her tone was incredibly rude and dismissive.

Even after we cleaned everything up, the same rude manager came to inspect the room before refunding our deposit. She said everything was fine but insisted we strip the bedsheets, which wasn’t listed anywhere. When I confronted her about this, she left, saying she’d check, and then didn’t return for 10 minutes. Eventually, we went downstairs, and she issued the refund without mentioning the bedsheets again. Clearly, this was a petty, final jab to cap off the awful experience.

This place is an absolute disaster from start to finish. The staff (aside from the cleaner) were rude and unhelpful, the facilities were subpar, and the policies were absurd. I would not recommend this place to anyone. It doesn’t even deserve one star. Save yourself the stress and avoid this place at all costs—it’s nothing more than a...

Warning! Bed bugs!

First of all this is not a hotel, be sure to be aware of this since the long list of things you are expected to take care of is ... long. In addition, after completing the booking, you are expected to make a 300 euro deposit, in case you misbehave. This would be fine as long as everything was clean, in order and in good shape upon arrival. However, we were greeted by used band aids on the balcony, an incomplete set of bed clothes, non functioning ventilation and an overall dirty appartment.

In addition to this we found bedbugs in the late evening and had to move all our stuff out into the car. We could not risk bringing the bugs home with us. We made a booking in another hotel but had to stay the night. Neither adults or kids were in a shape to continue traveling in the night.

Unfortunately, we could not speak with management about this since there is no on-site service on Sundays and Wednesdays and this was a Sunday. We did, however, fill in an available form in which we reported the issues.

In the morning, when checking out and claiming a refund, the managers did not seem surprised that we had discovered bed bugs. They told us that might be true but told us that a refund was impossible. I would strongly advise you to chose a different...