ibis Orange Sud — Hotel in Carpentras

I booked a stay with the hotel for late June 20 at the beginning of Jan 20. The following week due to circumstances beyond my control I had to move the date to mid June. Essentially my hospital consultant had cancelled the treatment clinics I attend causing me reschedule my appointments and to change my holiday dates. ||||I notified the hotel that I needed to change the dates immediately only to be informed that this was not possible due the booking being non cancellable or changeable. Therefore I would need to forfeit the full amount already paid and have to rebook. In effect paying twice for the stay. I did challenge this with hotel, but they would not relent sticking to the T&C's.||||I accept the T&C's were taken into account at the time of booking, however I was not expecting to need to change my dates. It's not happened before. ||||What I can't accept from the hotel is their attitude. I was giving them six months notice. It is not as if the room will not be utilised. Moreover the costs for changing the stay are minimal. Overall instead of making the change they maintained an officious attitude, with poor customer service and empathy. ||||They are welcome to take my money. However I will not be staying with them. Furthermore I will be blacklisting Accor hotels for my business trips in the UK. ||||Something to keep in mind. I thought it would be harder to reschedule my appointments with the hospital for something which is very specialist, with treatment appointments booked a year in advance. Southampton General managed to move everything around on one call. Accor hotels couldn't be bothered to do a simple date change.. SGH 10/10 Ibis Sud 0/10. ...

We arrived at the hotel around 19:30 as part of our journey to Spain. Upon check-in, we inquired about the breakfast and check-out times. The reception staff informed us that breakfast was served until 11:00.||||However, when we arrived for breakfast at 10:03 the following morning, we were told that breakfast service had already ended. We mentioned the information given to us at check-in, and initially, the receptionist said we could still have breakfast. We took our dogs outside for a brief walk while my husband packed the car. Upon returning just two minutes later, the receptionist rudely informed us that we could no longer have breakfast, contradicting his earlier statement.||||When we tried to clarify the situation, the receptionist responded rudely and unprofessionally. To our shock, he not only refused to accommodate us but also became verbally abusive and threatened us with physical violence. This behavior is entirely unacceptable and goes against the hospitality standards that we expect from...

I was en route to Spain with my dog when bad weather closed the A9 South of Lyon. By complete chance I came off at the first junction and found the Ibis in Orange. Luckily they had a spare room and I’ve now been here for two days/nights. The staff have been fantastic with their welcome/information and general bonhomie. They welcomed my dog with lots of love and attention. Hopefully I will be able to leave tomorrow morning, but that is not because of the service here. The room is basic but comfortable. Great shower and lovely comfy bed. Also the room was lovely and warm whilst it was absolutely freezing outside. In addition there is a restaurant attached - Le Bistrot de Chateauneuf. The food is good (as long as you avoid the Andouille sausage!! Aaaaaagh!!!🤮 - an acquired taste!! Believe me!!) and the staff are very friendly and accommodating. But that is for another review. So if you are looking for an overnight pit-stop on the way to Spain or wherever you can’t go wrong...