Village Cap Esterel Pierre & Vacances — Hotel in Draguignan

I'll start with the positives:||- I received a pre-stay phone call from the center to check in and see if I had any questions before my stay. Very nice gesture.||- The settings are absolutely stunning with the centre located on a hill with the red Esterel mountains as backdrop and a fabulous view of the sea in front of the complex.||- The pools are really nice with the heated pool being quite warm and the wave pool with its waterslide being a big hit with my daughter. Kudos also to the life guards for really being alert and taking their role seriously||- The Mulan show that the entertainment crew had put together with staff from the different departments participating was impressive and much enjoyed both by myself and my daughter. ||||Unfortunately the list of negatives is longer:||- The apartments are very run down and in urgent need for refurbishing. I stayed in a sea view apartment for 5 people. The price we payed (250 EUR per night) was close to what we would have payed for a luxury hotel. Yet this accommodation had nothing luxury to it what so ever: ||- Our shower-room/toilet smelled strongly of moisture and the neon lighting was flickering. In addition the towels and sheets we received and which, I belive, once upon a time where supposed to be white, now had a grayish nuance and smelled the opposite of clean which made taking a shower and going to bed quite an unpleasant experience||- In general the apartment was not very clean (hair in the shower etc) but while the apartment was ok-ish the common areas where very dirty with trash, balls of hair etc lying around in the hallways and gardens around the complex which further exacerbated the run-down and shoddy feel||- We were woken up at 7h30 AM on the Saturday morning by a delivery truck delivering food to the restaurants in the complex while leaving the engine running for 25 min straight.. Now I can understand that deliveries need to happen but scheduling those at 7h30 AM, allowing the delivery truck to have the engin running and locating those deliveries just in front of where the apartment bedroom windows are located does not make for happy guests..||- Our apartment was on the ground floor and when I arrived it was impossible to lock the terrace door. Thankfully the complex sent repair service relatively quickly and, after about 30 min of repairs, they were able to fix the lock- but, since the doors were so old and run down, I had struggles with it throughout my stay.||- On top of charging a price that way exceeds the quality of the accommodation I was also negatively surprised by learning that you also have to pay extra for pretty much all services that you'd usually take for granted as included when paying such a high price for accommodation (parking was 9-11 EUR per day and you also had to pay for sun-loungers by the pool - oh and of course the kids club cost extra..)||||All in all my impression of this place was (sadly) one were the guests are primarily seen as cash cows and where the objective is just to get them to spend as much as one possibly can - and not even in a subtle way.||||Its a real pity as the location has great potential. Personally I will not come back unless this place is refurbished and/or prices are adjusted to match the quality of the...

Extremely Disappointing Experience - The Village in Obvious Decline Services

As a returning customer to Village Cap Esterel Pierre & Vacances, having had a positive family vacation here in 2018, I booked another week with half board for myself, my wife, and my daughter. Unfortunately, this recent stay turned out to be a profound disappointment and bordered on a scam, a clear sign of a village in an obvious decline state with services that no longer match what was promised.

Accommodation: An Unwelcome Surprise and Unacceptable Conditions I booked a studio for 4 people, trusting the website's information which proved to be unclear regarding bed arrangements. It was only a few days before departure that I was informed the room would have two bunk beds and a sofa bed. Upon arrival, the shock was immense: the room was in an evident state of neglect, with mold on the ceiling, a clogged sink, and a nauseating sewer smell from the toilet. These are unacceptable conditions for a tourist resort.

Services and Activities: An Unexpected Collapse Compared to 2018, the resort appears to have been almost abandoned to its own devices. The golf courses are a disaster, no longer green and well-maintained but stretches of yellow, burnt, unkempt grass. The archery activity, advertised on the website, is no longer available. The possibility of dining in various restaurants, confirmed to me by phone before departure (especially "Ile d'Or"), turned out to be false: the only half-board option is the hotel's main restaurant.

Dining: Poor Quality and Absolute Monotony This was one of the most significant issues. The disappearance of dining choices and the elimination of the "dish of the day" made half board a nightmare. The children's menu is extremely limited, forcing my daughter to eat the same few items for an entire week. Beyond the lack of variety, the quality has also plummeted: the "chicken burger" is a clear example of the use of low-quality frozen products. The service is disorganized, with improvised staff and, even more problematic, an almost complete absence of waiters who can speak English.

Management: Ineffective and Unresponsive Every attempt to complain or find a solution with the management was futile. To a simple request to be able to dine at another restaurant, the management showed complete unresponsiveness, literally slamming doors in our faces and only offering a voucher for another Pierre & Vacances property, without resolving the ongoing vacation issue.

What I still liked: Position is very good as well as the landscapes which are incredible, also the village is well built, it's such a pity that it's bad managed. Night and day animation is also good

In summary, this vacation was completely ruined. Despite fond memories from the past, the current state of Village Cap Esterel is unacceptable and deeply disappointing. Given the current situation, it goes without saying that we will...

IN ITALIANO||||Ho 70 anni, mi è stato assegnato uno "studio" situato al secondo piano di un edificio. Per raggiungerlo dovevo fare 40 scale (40 a salire e 40 a scendere). Considerando che uscivo dallo studio circa 10 volte al giorno, facevo 800 scale al giorno, e con il caldo la mia salute ne ha risentito. Eppure conoscete tuttie le informaiozni personali delle persone che vengono da voi, anche l'età anagrafica. E non pensate minimamente che ad una persona di una certa età non è consigliabile costringerla a fare 800 scale al giorno ? Non vi interessa questo dettaglio ?||Ad ogni modo, userò una metafora per descrivere in generale il mio apprezzamento sul soggiorno. MI è sembrato di entrare in una casa dove...."la polvere" anzichè eliminarla, è stata nascosta sotto il tappeto. Se non fosse per la bellezza del paesaggio (mare e montagne) la struttura e la sua manutenzione non sono in linea con i prezzi che vengono chiesti ai clienti. Per non parlare delle aree gioco per i più piccoli dove ci sono altalene e giochi vari. In queste aree il pavimento è sconnesso con fenditure nel pavimento dove i bambini inciampano continuamente. Durante il mio soggiorno, nell'area piscina grande dove ci sono dei gradoni di cemento, avevo notato dei ferri arruginiti che sporgevano dal muro dove le persone mettevano l'asciugamano per sdraiarsi. Bene, ho fatto notare con una foto al personale della piscina, mi è stato detto che avrebbero provveduto immediatamente ad eliminare quel potenziale pericolo, ma dopo ancora una settimana dalla mia segnalazione i ferri erano ancora la, e sono convinto che sono ancora li adesso pronti per conficcarsi nella pelle di qualcuno che non li vedrà spuntare dal muro. Ecco, la mia vacanza è andata cosi. Non credo che suggerirò ai miei amici e conoscenti di andare in questo residence, a meno che questi disservizi menzionati non vengano sistemati per fornire un soggiorno "sicuro" sotto tutti gli aspetti ai potenziali ospiti.||||IN FRANCESE||||J'ai 70 ans, on m'a attribué un "studio" situé au deuxième étage d'un immeuble. Pour y accéder, j'ai dû monter 40 marches (40 en haut et 40 en bas). Considérant que j'étais hors du studio environ 10 fois par jour, je faisais 800 marches par jour, et dans la chaleur ma santé en souffrait. Pourtant, vous connaissez tous les informations personnelles des personnes qui viennent vous voir, même leur âge. Et ne pensez-vous pas le moins du monde qu'il est déconseillé à une personne d'un certain âge de la forcer à faire 800 marches par jour ? Pas intéressé par ce détail ?||Cependant, j'utiliserai une métaphore pour décrire de manière générale mon appréciation du séjour. Il m'a semblé entrer dans une maison où... "la poussière" au lieu de l'éliminer, se cachait sous le tapis. S'il n'y avait pas la beauté du paysage (mer et montagne), la structure et son entretien ne sont pas à la hauteur des prix demandés aux clients. Sans oublier les aires de jeux pour les plus petits où se trouvent balançoires et jeux divers. Dans ces zones, le sol est inégal avec des fissures dans le sol où les enfants trébuchent continuellement. Lors de mon séjour, dans le grand espace piscine où il y a des marches en béton, j'avais remarqué quelques barreaux rouillés qui dépassaient du mur où les gens posaient leurs serviettes pour s'allonger. Eh bien, j'ai signalé une photo au personnel de la piscine, on m'a dit qu'ils élimineraient immédiatement ce danger potentiel, mais après une semaine de plus depuis mon rapport, les fers étaient toujours là, et je suis convaincu qu'ils sont toujours là maintenant prêt à coller dans la peau de quelqu'un qui ne les verra pas sortir du mur. Ici, mes vacances se sont passées comme ça. Je ne pense pas suggérer à mes amis et connaissances d'aller dans cette résidence, à moins que ces perturbations mentionnées ne soient corrigées pour offrir un séjour "sûr" à tous égards aux invités potentiels.||||IN ENGLISH||||I am 70 years old, I was assigned a "studio" located on the second floor of a building. To reach it I had to climb 40 stairs (40 up and 40 down). Considering I was out of the studio about 10 times a day, I was doing 800 stairs a day, and in the heat my health suffered. Yet you all know the personal information of the people who come to you, even their age. And don't you think in the slightest that it's not advisable for a person of a certain age to force him to do 800 stairs a day? Not interested in this detail?||However, I will use a metaphor to generally describe my appreciation of the stay. It seemed to me to enter a house where...."the dust" instead of eliminating it, was hidden under the rug. If it weren't for the beauty of the landscape (sea and mountains), the structure and its maintenance are not in line with the prices that are asked of customers. Not to mention the play areas for the little ones where there are swings and various games. In these areas the floor is uneven with cracks in the floor where children continually trip over. During my stay, in the large pool area where there are concrete steps, I had noticed some rusty bars protruding from the wall where people put their towels to lay down. Well, I pointed out a photo to the pool staff, I was told that they would immediately take steps to eliminate that potential danger, but after one more week from my report, the irons were still there, and I am convinced that they are still there now ready to stick into the skin of someone who will not see them sticking out of the wall. Here, my vacation went like this. I don't think I will suggest to my friends and acquaintances to go to this residence, unless these mentioned disruptions are fixed to provide a "safe" stay in all respects for...