Les Grenettes - Sea Green by Sunêlia - Camping Île de Ré — Hotel in La Rochelle

Where to start! ||I am at a loss.||Got here, presented with a £500 bill as I had partially paid. It was late, I paid it, not thinking and then checked. I had paid the full amount.||Showed the guy the paperwork, he said,||‘Take it up with hotels.com’||Got quite heated and he eventually put the money back on my card.||The place is like a cross between a POW camp and a 1950’s Butlins (or what i imagine them to be.||As i write this, they are playing banging music in the middle of the night with a very loud dj that literally won’t atop shouting over the mic.||This place is * * **. SERIOUSLY, READ THE REVIEWS & DON’T COME HERE. I have been here 10 days & i hate everything about the place.||You have to PAY for towels & bedsheets.||The tennis rackets they give you are shocking - the grips have come off & they give you 2 or 3 tennis balls at a time.||The staff, especially all at reception are surly and unpleasant - every time; all of them!||No aircon or fan. Previously 35’ before i got here. Was 24’ when i was here & the place was like a greenhouse - v uncomfortable. Really hot. All windows open.||Everything low rent, cheaply done||Staff staggeringly rude, unhelpful & frankly useless.||Toilets stopped flushing, got them fixed. Both stopped flushing, got them fixed again.||I hate this place||Left 1 day early knowing they would take the £150 for the night i didn’t stay there - hated it that much||Car park - moody lady every time we buzz in. Eventually she says, why don’t you tell reception and your number plate will be recognised - i would have if they told me about this||Rent bikes from the most useless boy out of all the useless staff. ||Can a rent a bike? ||No, none available||What about later this week?||No, none available?||What about next week?||I’ll check.||There is one available on saturday? (This was tomorrow).||Can i have a bike on saturday and monday?||No, you can’t.||Are bikes available on monday?||Yes||Why can’t i?||You need to rent the bike for 2 or 3 days consecutive?||I was losing the will to live by this point.||It goes on…..staggeringly useless. I wasn’t sure if he was doing it on purpose or simply couldn’t grasp basic concepts of something he does EVERY DAY!||There is a special bike route around the island that you MUST TAKE. I got angry drivers shouting at me and my daughter until I spoke to someone & found this out. Would be sensible policy for bikeboy to explain this to everyone.||Please take my advice & do not come here. This is literally the worst place i have stayed in in my entire life & I HATE IT!!!!!||…FYI, there is more…I could go...

We booked a ‘lodge” at Camping Les Grenettes which was described as a luxury lodge. It was certainly far from being luxurious, basic and functional might be a better description. It was basic to the extent that a long wall cushion, part of the settee, was missing and though we asked for this to be rectified, it was not. This lodge/mobile home was not the most comfortable. ||On arrival we given a number of documents one of which was a form we were supposed to complete an inventory of equipment in the lodge. This was meant to be handed into reception by the next morning; the note attached to it stated that there would be no exceptions to this rule. Failure to complete said form could lead to forfeiture of the €350 deposit. We did not complete the inventory because all the documents were in French and I did not specifically translate and read every word! Perhaps I should have! But never would I have expected to have to complete my own inventory. I would have expected the company to do this and for it to be present in the lodge on arrival. Also there were instructions as to how the lodge was to be cleaned and left on departure, this included instruction as to how the pillows were to be positioned on the bed and cleaning the windows; to say these were patronising would be an understatement. Because we were in a luxury lodge cleaning was part of our package, so why we were given these instructions is unclear||Do not use this site if you value privacy. Lodges are literally on top of one another. Our lodge had another less than five meters behind it which looked directly into ours. Also, if the people behind are sitting on their veranda they will see and hear the toilets and bathrooms in use. I also saw one lodge which was literally no more than a meter from the one in front of it.||It seems clear that the site is being run on a shoestring as evidenced by the overall appearance of it and the state of the roads. Also the equipment in the lodge was something of a mish mash, especially the cutlery. ||In most cases residents on this site must unload their cars and remove them to a...

This is not as described on the website, and doesn’t look anything like it. The place is filthy, the mobile homes are so run down and old that the decking on pretty much all of them are collapsing with big bows in the middles and uneven steps. The inside of ours was filth, hadn’t been cleaned at all, we even had a tree growing on top of the shower that had burst through the outside, the previous bed sheets were left on with what looked like mites on, thick dust everywhere, and foul smelling sewer bubbles up the sink holes when using another shower or pouring water down another sink, we arrived 10 min early and was refused and told it wasn’t ready for us. I believe we were forgotten as we couldn’t even access the barrier when we went out as we weren’t recognised! The pool was ok, no slide and nothing for the kids to do, one tiny toddler slide on some sand, shop hardly any stock and not open all day, snack area the same was only open a couple of hours here and there. Bar very basic and extremely expensive. Rude staff, apart from one male on reception who tried to get us help with our problem in the mobile home yet manager didn’t want to no, bbq we paid for hire, it was a grill, no stand for it so was on the floor with a plug that didn’t reach the socket! Didnt use it obviously! Wasn’t big enough for 8 people either, it was only a 6 berth, had to buy an air bed to get two other kids in and the slept on the lounge floor as there was no other space. Couldn’t even walk around the bed in the main bedroom it was so small, even had broken single bed, broken toaster, cutlery wasn’t clean, the list is endless. Have complained, have lots of pictures for evidence. Don’t waste your money on this site,...