Seasonova Camping Les Portes d'Alsace — Hotel in Saverne

The environment is nice and the camping is okay. But on the other hand the staff, especially the french lady is very rude. From the moment we entered the campsite untill the day of our departure she was very unfriendly and rude. When we arrived we were an hour to early and she didn’t even look at us when she told us the check-in time and that we should leave and come back later. This is not very welcoming after a half day drive with my pregnant wife and two year old son. On our departure day she told us how to clean the mobile home as if she was a drill sergeant. I travelled a lot all over the world in my life but have never met someone more unfriendly than this woman.

In response to the reaction of the camping: Yes we invited my parents for 2 days as a stopover for their way back of their holiday. That has nothing to do with my review above and doesn’t entitle the lady to act so rude, especially her treatment at the time of our arrival. We booked a mobile home for 4 adults and a child and didn’t see a probleem to let my parents come over for just two days. If the french lady or other staffmembers would came to us and tell us in a friendly way that this was not allowed with an explanation, we would understand and find another solution. But instead of this the french lady approached the wrong couple and said to them in a rude way that they stayed illegal. And we also paid extra for their stay! Futhermore yes, we recieved documents and know what to expect such things as arrival time. But it’s all about how to treat your guests and the way you bring the information. Now we know that the policy of the camping staff is just giving information without beïng friendly...

First time I visited a camping location which charge extra for WIFI services. I paid 21 Euro per week. The funny thing is you cannot take 3 euro per day. For example, if you stay 9 days and you really need WIFI, you have to pay for 2 weeks because they just sale weekly packages. That is also Ok. I took. But to use this WIFI I had to come nearby their reception, it was not working properly in my place that is also ok I did.

Another funny thing is one day even the WIFI totally disappeared for 24 hours. So, I went and ask to the reception, A boy around of 20 to 22 told me that I had to call someone and he gave me his number. He told me that they brough this service from that person. And I told him why I have to call him? I don't know him. You have to call and solve this problem. But he told me again that they are not a WIFI provider, they just connected me with him, so I had to call him. For me this is really irresponsible answer. Then I called in that number he gave me a guy who responded told me that they were repairing. He told me it is not only your problem. we are repairing. So after 24 hours I got WIFI service after repairing but I paid for that repairing day too.

For me it is normal for WIFI intervention. May be not big deal for not to return my 3 euros too but the guy how he was saying that it is my work to call the guy I never see and even i...

We stopped for one night on our way to Italy and did the same on our way back to the UK. The campsite is very nice, and it was a shame we couldn't stay longer to visit the area, which seems lovely. It was a pleasure meeting the owners at reception. They were both very helpful and welcoming. Also, despite them being very modest about it, their English was really good (definitely better than my French)! The only constructive criticism I can think of is that maybe the toilets could have been a bit cleaner, but to be fair we used them late in the evening, so long after daily cleaning time, and the ground was wet due to weather conditions, so it was inevitable that people walking in would carry a bit of dirt inside. For these reasons, the fact that the toilets were not spotless is completely justifiable. Overall, the facilities are fit for purpose and well maintained. Thank you for a lovely stay. We hope to visit...