Hôtel Best Western Plus Sanary — Hotel in Toulon

We just stayed at this hotel from August 29 to September 04, 2019||We selected the junior suite at 352 euro per night.||We have been traveling for many years, but that was the worst hotel ever and it's not about the poor bedding/pillows quality or very bad smelling soups or not cleaned rooms, that does happen occasionally. Here it was a total disregard for the hotel guests.||First of all, the first night we spent with the door to the balcony that couldn't be locked, facing the very busy street, so we didn't get much sleep that night. Next morning i asked to fix the door if possible or to be moved to another room. They did move us.||But it was just the beginning, the door key is the electronic card, that day we had to ask the card to be re-program at least four times. i guess you can deal with it, but the next day as we returned from the beach the door wouldn't open AT ALL. they changed the cards four times, they try to use the master key, the door wouldn't open. Now imagine, standing in the cool air conditioned hallway in the damp swimsuits after a long walk from the beach with the kid who needs to use the washroom and wants to drink water. After almost an hour, the reception person managed to open the door with the housekeeping key, but it wouldn't work afterwards, so we couldn't leave the room (there is no room service), I asked for the issue to be fixed within than hour, because we had plans to go to another little town for dinner, the issue was not fixed that day or the day after, so eventually we were offered another room (third room)||That room key didn't work properly again... when i tried to locate the manager to try to resolve the issue, i was told she is too busy and doesn't speak english well...||when i finally found her at reception i was told by her that " the issue is not significant" ...||on the day of the checkout i realized that my gold chain, which i didn't take to the beach is missing, i went to the office and when i complained about disappearance of my jewellery asking if we should contact the police , the person at reception miraculously found it in their office. They did give us one night credit, but it couldn't help with...

We spent five nights at the BW Plus Hotel Soleil Et Jardin while in Sanary-sur-Mer, a peaceful seaside resort on the Mediterranean Sea, in September. Our room was air-conditioned, quiet and very clean. We skipped the opulent breakfast buffet, as we preferred sampling the vast selection of local fish and vegetables at lunchtime. A beverage and freshly-baked croissants at a local bakery proved to be a sufficient start to the day.||||The staff members spoke excellent English and were most accommodating. While out for the afternoon, our traveling companion's car unexpectedly broke down. The hotel's owner came to our rescue, personally picked us up in a nearby town and returned us to our hotel. This certainly exceeded his duties as an owner and we were most grateful!|| ||The elevators afforded uncomplicated access to our room. The floors proved to be a bit uneven in some spots, and we needed to keep a close eye on them, as my husband is physically challenged.||||We enjoyed the warmth of the South of France, and the warmth we experienced at this hotel. The outdoor pool was unfortunately closed due to renovation but we appreciated the secured car park. We will stay here again when...

My room was very dark, so I spent a lot of the time in the communal area. Pool was quite big, but apparently shared with the apart hotel. It was never that busy, so wasn't a problem. There were 2 other seating areas if you didn't want to sunbathe next to the pool. These areas were also home to a very sweet resident cat.

The room was rather spacious. Bed was very big and comfortable. Our room also had a kettle and a fridge, but the coffee and tea selection wasn't always replenished. Eg. We didn't have milk/creamer on the first day, and on 2 other days we were provided with some.

Staff were friendly. The bar is open all the time, and is served by the receptionist.

Our room was right next to the lift and breakfast area, but it was never noisy.

It was very conveniently located. The train station was less than a 30 minute walk, and the beach, restaurants and shops were less than...