Matlat Hotel — Hotel in Central Region

Arrived for a funeral with loads of stuff intended for the event the next morning. Hotel staff watched us unpack our van. There was no "Welcome" let alone offer for assistance. We dragged our heavy bags and catering items in ourselves. And there began our weekend of hell. We had paid in advance and were informed the hotel has a no refund policy. ||||First problem I noticed was suspicious white stains on my duvet. I was too tired to complain and so simply folded it to the side. I ignored the itch to straighten the crooked portrait hanging over the bed, which had two student mattresses on it instead of a single mattress. Second problem was the bathroom, where it looked like nothing had been cleaned in ages. The sink and vanity were disgusting. The least said about the green shower faucet and the filthy showerhead, the better. The tiles had not been scrubbed. ||||Next up was later that night when I wondered why a hole had been drilled next to my door lock and decided to inspect the door jamb. What I saw shook me! The door had been kicked in previously (inspecting my sister's room showed signed of previous forced entry). The hotel's solution was to place a block of wood behind the door. At this point, I wished payment had not been made. But we had only one more night. Surely we could stomach this instead of wasting valuable time searching for new accomodation. The next morning saw my neighbours having a loud conversation at 4am. Loud enough to wake me. Mind you, I'd taken painkillers before bed and should have been dead to the world. Demanded I have my room upgraded, only to be told "we are fully booked" and I'd have to wait for someone to check out around noon. ||||We asked for breakfast to be ready at 7. At 6:50 I asked if it would be on time. At seven, we entered the dining area and met no one. At 7:20 we demanded our food. Ended up waiting an additional 20 minutes for the "chef" to bring it out (a miserable affair without options). She claimed she had been waiting for us for ages. I nearly blew my top.||||We booked the hotel grounds to host a reception for some guests who travelled to cape coast specifically to support our family. We were made to pay for the entire grounds because "it's not allowed to have two events at the same time" so imagine our surprise when in the middle of our luncheon, we saw tables etc being brought in by old students of Ghana National College. Reception claimed they were not booked and when I demanded that they inform management, the manager, Edward Kankam (yes I looked him up online) who refused to identify himself said it was his sister's reunion and he'd told them they could use the grounds. My mother insisted since she'd been made to pay for the entire grounds, to have half her money refunded to her. The manager then had the affrontry to retort with, "You don't even know who you're speaking to" and, "by the way, how much did you pay?". ||||Since they refused to refund, the old students had to wait till we closed at 6pm before they could set up their event. Even more disrespectful, was how four male old students who were also guests of the hotel, gatecrashed our buffet luncheon. They offered no greetings, asked no permission and definitely made no donations to the family, as our guests were. Simply joined the buffet line, where servers had no idea who was whom. ||||I am attaching photos of the room, door and bathroom. Matlat is the epitome of "looks can be deceiving". Exterior looks pleasant but on the inside, it's just plain filthy. I would not recommend this place to my worst enemy. And I sure as hell am...

Arrived for a funeral with loads of stuff intended for the event the next morning. Hotel staff watched us unpack our van. There was no "Welcome" let alone offer for assistance. We dragged our heavy bags and catering items in ourselves. And there began our weekend of hell. We had paid in advance and were informed the hotel has a no refund policy.

First problem I noticed was suspicious white stains on my duvet. I was too tired to complain and so simply folded it to the side. I ignored the itch to straighten the crooked portrait hanging over the bed, which had two student mattresses on it instead of a single mattress. Second problem was the bathroom, where it looked like nothing had been cleaned in ages. The sink and vanity were disgusting. The least said about the green shower faucet and the filthy showerhead, the better. The tiles had not been scrubbed.

Next up was later that night when I wondered why a hole had been drilled next to my door lock and decided to inspect the door jamb. What I saw shook me! The door had been kicked in previously (inspecting my sister's room showed signed of previous forced entry). The hotel's solution was to place a block of wood behind the door. At this point, I wished payment had not been made. But we had only one more night. Surely we could stomach this instead of wasting valuable time searching for new accomodation. The next morning saw my neighbours having a loud conversation at 4am. Loud enough to wake me. Mind you, I'd taken painkillers before bed and should have been dead to the world. Demanded I have my room upgraded, only to be told "we are fully booked" and I'd have to wait for someone to check out around noon.

We asked for breakfast to be ready at 7. At 6:50 I asked if it would be on time. At seven, we entered the dining area and met no one. At 7:20 we demanded our food. Ended up waiting an additional 20 minutes for the "chef" to bring it out (a miserable affair without options). She claimed she had been waiting for us for ages. I nearly blew my top.

We booked the hotel grounds to host a reception for some guests who travelled to cape coast specifically to support our family. We were made to pay for the entire grounds because "it's not allowed to have two events at the same time" so imagine our surprise when in the middle of our luncheon, we saw tables etc being brought in by old students of Ghana National College. Reception claimed they were not booked and when I demanded that they inform management, the manager, Edward Kankam (yes I looked him up online) who refused to identify himself said it was his sister's reunion and he'd told them they could use the grounds. My mother insisted since she'd been made to pay for the entire grounds, to have half her money refunded to her. The manager then had the affrontry to retort with, "You don't even know who you're speaking to" and, "by the way, how much did you pay?".

Since they refused to refund, the old students had to wait till we closed at 6pm before they could set up their event. Even more disrespectful, was how four male old students who were also guests of the hotel, gatecrashed our buffet luncheon. They offered no greetings, asked no permission and definitely made no donations to the family, as our guests were. Simply joined the buffet line, where servers had no idea who was whom.

I am attaching photos of the room, door and bathroom. Matlat is the epitome of "looks can be deceiving". Exterior looks pleasant but on the inside, it's just plain filthy. I would not recommend this place to my worst enemy. And I sure as hell am...

This was an impromptu stay. Although I had originally planned to stay at one of the beach guest houses on our trip to cape coast for a funeral, my uncle persuaded me to find somewhere cheaper since we were only staying one night. We chanced upon Matlat while driving around looking for a place close enough to where the funeral was going to be held. The young man at the front desk was friendly enough and showed as a couple of rooms that seemed okay when we had a quick look around. Upon returning later in the evening to settle down in my room and now looking at the room more closely I saw that it was quite grimy--the bedspread--did not look like it had been washed in a long time--no problem, I never use hotel bedspreads anyway---but there was no cover sheet on the bed ---Thankfully I brought my own sheets as I often do when I am not sure about where I will be staying. Went into the bathroom which on the positive side was spacious but draw back the curtains to the shower and you see titles that are dirty--the cleaner needs to be taught how to scrub tiles. the wall tiles were dirty too and the tissue holder was a rusty mess..they have hot water, another plus but I barely spent 5 minutes in the shower because I couldn't bare how dirty it was--fortunately I carried my slippers which I wore to shower so I wouldn't have to touch the tiles with my bare fit. There was no towel either--so I was glad I had carried my own. Later my uncle called me to ask about soap because there was no soap in his room. In the morning I couldn't wait to get out of that nasty grimy room. My general impression is that this hotel is suffering from severe neglect--But charging guests a rate of 150 Ghana Cedis is not cheap so management should at least try to provide a minimum standard of a clean room if nothing else. Classic case of lack of maintenance and lack of care of a property after its heydays....In Ghana we are always giving the pathetic excuse of not having a maintenance culture--Matlat is an example of that sentiment. Very sad because the property itself is not too bad, but it seems those running the place are not interested in keeping it up. The young man at the front desk was the only worker we saw--in the morning he brought out the...