Hotel Marjorie Y — Hotel in Greater Accra Region

If i could give zero stars i would . ||We booked two rooms at this hotel for 2 nights. It was for my wedding. The booking in my emails said deluxe after we had selected the biggest room so when i went to check in i said “deluxe” they took me to a small room and i kept telling the guy that this must be a mistake for the money we spending and how large i need the room to be for the bridal vendors and all to come in the morning and he said this is the correct room. I slept feeling uneasy and contemplating finding somewhere else bigger. I woke up at 5 am ready to shower and get ready for makeup and photography crew. No water! There was no water at all and i reported this and was told it would be fixed. Clearly a bug hotel as this should have a reserve water tank! And to top it off cleanliness is nonexistent. I literally had to fish out old pubic hair from the shower drain with tissue. I was disgusted and stressed. After several attempts to find out what’s going in with the water and reception just telling me i need to wait i was ready to leave and find somewhere to shower they brought me a bucket of cold water to shower . My whole wedding was delayed by 3 hours due to this.. only to find out later that the room we were given was wrong and have to go to the business exect suite and the lady telling me it was my fault for mentioning “deluxe” . Clearly they have a system to see the type of room we paid thousands of cedis for??they just did not want to take the blame. I requested for a refund for the balance since i slept in a wrong room which was much smaller and cheaper. That sounded like a joke to them.||They sneakly also charged us 20 cedis for breakfast that should be included in the booking which I believe they just took for themselves at reception. ||Nothing was done to resolve this and they don’t care. Furniture is so old and rusted. Our bath was so disgusting with old rusting they put a mat to try cover it up.||I regret ever booking this hotel for my wedding. Worse mistake ever||They also started calling non stop harassing us that we need to pay further 200 cedis because we took pictures outside the hotel! Never did the acknowledge the terrible service they|| I hope the owner of this hotel does something or this hotel will collapse. The structure and pool is so nice and could easily be one of the best hotels in tema but unfortunately it’s the...

A pathetic excuse of an establishment. Poorly led and badly managed by inefficient, incompetent and unprofessional individuals.

Glady’s the “general manager” lacks the ability to lead and manage. She is inept, incompetent, unprofessional and quite frankly, not qualified to lead nor manage an establishment.

Paid for 1-1 lessons with an “instructor” at 750 ghc. Turns out this individual is no instructor but merely the pool cleaner who has been tasked with “instructing” swimming lessons. You know how a housekeeper doubles as a cook/chef but has no skills nor business calling themselves a chef and attempting to cook at an experienced level? Yeah, that’s what these clowns are up to at Hotel Majorie Y. Of course what you’ll have here is an individual with no instructing skills, no plan, no structure, no focus nor guidance, just aimless swimming with inefficient and wrong techniques because he is not qualified nor competent to instruct.

I turn up to 1-1 “swimming lessons” at a booked time only to find 2 or 3 others also there for 1-1 which then turns the lessons into a group lesson. The “instructor’s” focus is therefore not fully on you. If I pay for 1-1 lessons, I expect 1-1 lessons you twerps! To top that off, tou are left alone for prolonged periods while he attends to swimmers who are not there for paid lessons all in an attempt to market himself for his private side business of lessons outside the establishment, on my time and my money? You incompetent, lazy, trifling nincompoop!

I raised this with “management”, turned up to speak to the “GM”, Glady’s whose response and attitude was SHOCKING to say the least. A “general manager” shouting like a lunatic. Had the audacity to say the lessons paid for at 750 ghc are group lessons and that 1-1 lessons cost 500 ghc per lesson. The absurdity!! The nerve!! The lies!

In the end, I realised it wasn’t worth my headache considering all I was actually being taught was wrong swimming techniques. It was actually a waste of my time, energy and transport.

A real sorry excuse of an establishment. If you are after swimming lessons with a competent instructor, AVOID THIS PLACE...

Location is good road facing huge property have ample of parking space and free space

Lobby is good they have planted many plants for green lovers

Rooms are ok ..i stayed there fir 10days in deluxe room, interior are very basics, not enough lighting , table lamp not running, they given bath tub in bathroom but no provision to hold water so useless,

Breakfast is mostly african but as its business hotel i think they should ahve more options for everyone, i used to ate only fruits and vegetable or milk with kellogs as m asian vegetarian

They are charging 1100cedi approx for deluxe room but stil if u wish to use swimming pool u need to pay for it which is not look good instead charge little more and include it in package basically swimming pool is part of property and the one stay there are liable to use it .

No service for luggage carrying to room and from room to exit gate while chevkout we need to carry our bags on our own

Not at all worth or seems like 3 star for the money they are charging yes but if u wnat a peaceful clean stay its good road touch...