Kalypso Cretan Village Resort & Spa — Hotel in Municipality of Agios Vasileios

This hotel isn't for families with very small children or people, specially eldery, who have problems with mobility. Because the bungalows are all over the property on hill, looks like inside the mountain. You have to not only to walk, but walk up and down, up and down :) But that didn't bother me :) Because it's not situated on a flat ground you have such beautiful landscape views of rocks and sea... So be prepared of some walking with your filled up stomach after having a very tasty dinner in the hotel restaurant.||Besides there is no beach next to the hotel. Only a small,but very picturesque bay, where you can snorkle or even learn diving. You also have matresses and sun umbrellas, which you can use for free. The colour of the water there is awesome! ||If you want to go to the beach you have 2 options:||- take the hotel bus (paying some fee) to Plakias ||- or go on your own to a much nicer in my opinion beach in Damnoni. This will take you about 30 min. with many stops, because of taking pictures. The views you have on your way there are beautiful. There is awide path in the middle of the mountain cliff, so you can reach the beach. Prepare to take good shoes though, as walking in flip-flops mightn not be that good idea :) But the journey both ways is worth it!||I was in May and it was quite hot, but during the summer months when the real heat is on - this walk might not be as that pleasant. ||The room we had was nicely decorated with a big terrace, though the bathroom could me more up to dated. Overall it was clean.||The staff was friendly and helpful, specially the barman at the lobby :)||The hotel was renovated about two years ago, with the lovely pirate boat next to the main swimming pool, as well the've built 2 smaller swimming pools, where you can relax and take wonderful photos - as if you were in Bali for holiday :) lol.||Besides in the evening there are lamps on the mountains, which change colours, which makes the whole hotel area very, very romantic and special.||Also if you like mountain walking - there are many paths you can walk and relax!||||The hotel isn't for people who needs to go out very night to the club or do some shopping, or as I mentioned above have problems with mobility. But if you're looking for peace and quite, something romantic and very different - you'll just...

What about this hotel? There are both positive aspects but also many negatives that should be improved: let's start by saying that the location of the hotel is very suggestive, it is a structure set in the middle of the mountain surrounded only by nature, therefore a beautiful panorama. The structure, however, results in many of its buildings a little neglected, the rooms are nice, but the beds were hard and uncomfortable, and the blankets, especially in the double bed, too rough, so much so that they caused an irritation to the back of a friend of mine. The position of the rooms is such that it does not take either the telephone line or the wi-fi signal arrives, a significant particular that should be mentioned at the time of booking. I recommend not to bring any laptop with you because the safe in the room (with a physical key) is so small that at most you can fit your wallet or mobile phone. The cleaning of the room takes place thoroughly (with change of blankets and towels) only every two or three days, and one evening we happened not to be able to take a shower in time for dinner because the cleaning lady came by at 19:30 in the evening to fix it. The staff at the reception are courteous, like the one in the dining room, even if they are not always attentive to taking orders. It is possible to eat both buffet and à la carte, having taken an all inclusive we have always eaten at the buffet which I'm sorry to say but most of the time being of medium / low quality ...then the outdoor table area where you eat is infested with wasps so much that they go as far as in the room where there is the buffet and at breakfast time they attack the whole "sweet" area even in the open containers where you could get the jam I happened to find dead wasps inside. Often there was no cutlery or glasses and you have to wait for the waiters to come and restock them. The pools on the other hand are very nice, and clean, with a nice location, but the sunbeds are old and with umbrellas often broken or pierced. The only outlet to the sea with sunbeds and umbrellas present in the structure, that we thought included, we then discovered to be apart and you had to pay to be able to stay there. On the other hand, the prices are good and...

This hotel definitely does not deserve 4 stars. I spent 10 days here and I’m really disappointed. The quality of service we received was definitely not at the all inclusive level.

The staff at the reception is impolite and unhelpful - I asked them for help with a few things, i.e. lack of hot water problem, and I was left with no reply. The reception is terribly organized in terms of check in.

The staff serving during the meals is friendly but they don’t keep the tables and covers clean, they ask you once at the beginning if you want something to drink and don’t care about you later on.

Housekeeping leaves the windows to your room open every time they clean it not minding your belongings in the room. The towels are changed only every 3 days and when you ask for replacement because they’re dirty, you will receive an impolite comment from the reception that “you have to keep in mind that it’s their policy”.

The rooms are old, they look much worse in real life. The worst are the dirty, stinky bathrooms. There is a shower in the bathroom which you can’t use because there’s no water outflow, the bathtub’s faucet is leaking and the handles are falling off.

The food is just fine but they served almost the same thing every night. The questionable all-inclusive service gives you the option to “enjoy” only a few types of alcohol and artificial sweet juices. The quality of the food is also questionable. I got sick and was vomiting for 2 days which happened to other people from the hotel too.

The area around the swimming pools is dirty and no one takes care of it. The swimming pool has green coating on its walls which makes it slimy in touch.

The wifi in this place is a joke - you can't count on it working in the room (and I had a superior room closest to the reception). There is no service in the hotel area and you can’t make phone calls so proper working wi-fi should be a standard but their internet connection doesn’t even work around reception.

The two stars are mainly for the views and the hotel location - it’s a nice and calm place to spend time with your family.

Unfortunately, the money spent on this trip was a waste. The standard that the hotel offers is much less than what they want you...