Folegandros Villas — Hotel in Municipality of Folegandros

Folegandros itself is a stunning island and this accommodation is in an ideal setting with beautiful sea views, within easy walking distance of the port town and an easy bus ride to the main town. However, do not believe everything you see on the website - when we went for ten nights in August 2024, the bar, restaurant and dining facilities, clearly pictured and described on the site, were closed (seemingly permanently although they are still being advertised). The outdoor furniture was also not as pictured and was either missing, broken or very basic and certainly not as shown. There were also items missing from inside our apartment which had been clearly advertised on the website as being provided. We had booked over a year in advance for a special family holiday for my husband’s 60th so there was plenty of time for us to be informed that the bar and dining services clearly advertised would not be available. When we pointed out the lack of facilities on arrival, the woman on reception was polite and replaced some of the missing items from the apartment but we wanted to see the manager/owner to express our disappointment about the misleading advertising, particularly of the bar and dining facilities and outdoor furniture. He displayed the worst customer service I have ever experienced - he was rude, aggressive, dismissive, misogynistic and totally unprofessional, threatening to call the tourist police because we had dared to raise a perfectly legitimate complaint. After shouting, screaming and storming off, he was forced to back down when he could not provide the email he insisted we had received (we hadn’t received any such email) saying the bar and dining facilities would not be available. He eventually and extremely reluctantly refunded one night’s stay - not enough but we had to accept it given that the island is very small and, in August, busy so we would have struggled to find alternative accommodation. These are comfortably rustic apartments in a beautiful location - they are not luxury villas so should not be promoted as such and the promotion should certainly not include facilities which don’t exist. It was the thoroughly obnoxious attitude of the owner however which really spoiled...

We have started our vacation in the worst possible way, the moment we stepped into the Folegandros ''villa''. The rooms' maintenance and cleanliness simply do not exist. We walked into a dirty apartment, worn-out towels, stained cushions, a bed mattress maybe from the previous century, same with the bed pillows, and a dangerous stairway without handrails, with various cables dangerously uncovered (photos attached). The air conditioning unit had never been cleaned (photos attached). The kitchen sink was molded and dirty (photos attached), and a lack of wardrobes resulted to have all our clothes being placed on the living room sofa. The common area where you can make your coffee, with the one coffee capsule machine for all 10 villas, was dirty as well.||When we complained about the above-mentioned unacceptable situation, the owner never even showed his face, just threw out lame excuses over the phone, and when we said we were leaving, he became rude, aggressive, and tried to threaten us that he would bring the police, even though we had made a down payment covering more days than the actually stayed. Absolutely unacceptable behavior, massively overpriced at 300€ per day (it's not worth more than 100€ per day, and this is thanks to the nice location, which is the only positive thing someone can mention). We had booked 15 nights, but couldn’t stand it past the fourth day (till we found another hotel). Bottom line: Folegandros is an amazing island, with very beautiful hotels and villas, and kind people (Folegandros villas is the only...

We have started our vacation in the worst possible way, the moment we stepped into the Folegandros ''villa''. The rooms' maintenance and cleanliness simply do not exist. We walked into a dirty apartment, worn-out towels, stained cushions, a bed mattress maybe from the previous century, same with the bed pillows, and a dangerous stairway without handrails, with various cables dangerously uncovered (photos attached). The air conditioning unit had never been cleaned (photos attached). The kitchen sink was molded and dirty (photos attached), and a lack of wardrobes resulted to have all our clothes being placed on the living room sofa. The common area where you can make your coffee, with the one coffee capsule machine for all 10 villas, was dirty as well. When we complained about the above-mentioned unacceptable situation, the owner never even showed his face, just threw out lame excuses over the phone, and when we said we were leaving, he became rude, aggressive, and tried to threaten us that he would bring the police, even though we had made a down payment covering more days than the actually stayed. Absolutely unacceptable behavior, massively overpriced at 300€ per day (it's not worth more than 90€ per day, and this is thanks to the nice location, which is the only positive thing someone can mention). We had booked 15 nights, but couldn’t stand it past the fourth day (till we found another hotel). Bottom line: Folegandros is an amazing island, with very beautiful hotels and villas, and kind people (Folegandros villas is the only...