Hotel Y Restaurante Aruma — Hotel in Flores

This hotel is new and it shows. Everything is very nice and well done. The setup is great. The stairs are the steepest stairs I've ever seen in my life steeper than Tikal. Be ready for that because you need to grab into the railing to go up with luggage and go down.

The staff is really kind, but they don't really communicate with one another and things are a little confusing. The same thing with the restaurant, they only offer what they want when they want and everyday seems like a different rule on what they're serving. I had breakfast one day and it was nothing like I ordered, so I accepted my mistake, but didn't want to eat breakfast again so one day I ordered lunch. Then, I went back and they didn't want to serve me lunch. It was odd.

The room was dirty, including the sheets, but I just wanted to crash so I let it go. Ants, mosquitos, and flies were a huge...

This hotel is well located, walking distance to all stores, restaurants and places to exchange money. It is cheap/affordable and quite basic, but the rooms are VERY clean, the staff is very helpful, the air conditioning works well.||The pool: here is where they lost one star! I chose this hotel because they have a swimming pool (which other hotels in this place don’t have) so our son could have some time swimming, however the water looked dirty and poorly maintained, it really discouraged me. A good advice for the hotel staff: You should keep it cleaner!||The restaurant: It is excellent! I usually eat outside when I travel, but this little restaurant has excellent food! Maybe our best meals in El Remate!! Plus the price of the food...

If you do not know Spanish, do not stay here. Bring BUG SPRAY. No one at the hotel is helpful. There are hotels in front of the lake across the street. No taxis around the area or anywhere actually. The website says they help with tours but they have no idea. The first room we were placed in had 2 windows that did not lock, so if we left someone can just go inside. When I went to change my room, she tried telling me no one would go in there. After a couple minutes she finally...