I only rate from the view of a customer who came to the hotel and asked for take away menu from street food option. (We were not accommodated, so cannot rate anything else)
We were charged higher price for "take away" than for "eat in" and also billed service charge which is ridiculous as they do not give you any extra service as you do not take place at any table.
Did not receive any apology for not being informed about different prices for exactly same menu before ordering. And been rudely asked to be nicer by the receptionist when requesting to get money back.
I recommend to give your staff proper training in customer service and foreign languages (as it was our experience that your staff was talking about us in Hungarian in front of us, which is very rude)
Also get professional translation of the menu with explanation what can be expected from eat in and take away option.
At least, the food was nice, nothing spectacular. We had street food burger and kind of fish and chips (unfortunately with...
Read moreStayed here for a nearby business meeting so it made sense for all of our colleagues from Europe all stayed here. We had a party of approximately 16 people and found it very satisfying. ||The rooms are very spacious with coffee making facilities and a mini bar which is very reasonably priced. The bathroom has a good shower with some toiletries supplied. The beds are king size and are very comfortable. ||There is a small fitness centre which contains a treadmill, a cross trainer and a rowing machine. There is 2 Finnish saunas and a jacuzzi to relax in. Massage is available. ||There is a beautiful setting outside where you sit near the river and have drinks and snacks served. ||A good selection for dinner including meat and fish which was all very delicious, breakfast had a good selection of meat, cheese, breads and cereal, coffee was very good. Recommended and will return. ||Very cost effective around £55...
Read moreOn arrival my first impressions of Hotel Latja Park were not favourable. The reception area was rather cramped and the welcome lacked the warmth of the hotels we had stayed in earlier as part of our Euro Velo 6 cycling holiday. Also, when we went upstairs and found that our room was next to the lift, I felt a little uneasy. However, on opening the door we were very pleasantly surprised to find that we had a small suite and that there was a little sitting room next to the lift, rather than our bedroom. ||We had lots of space in our bedroom and the bathroom was of a reasonable size. ||The rooms were clean but the decor could do with updating and being smartened up. ||One of the highlights of our stay was being able to sit out on the terrace and having a quiet drink. ||The hotel is quite near the main shopping area and you can access it via a footbridge over a...
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