Courtyard by Marriott Reykjavik Keflavik Airport — Hotel in Reykjanesbær

This is the worst treatment I’ve had by any hotel anywhere in the world.||||We had 3 rooms booked as we had to be at the airport early for our flight the next morning. The booking were made many months in advance. I’m a platinum Marriot member and I thought hotels were supposed to reward loyalty, but clearly not. ||||Having been sent the usual confirmation reminder a few days before our stay I had no reason to think there was any issue with our booking||||The day before our stay I picked up a voicemail message which I couldn’t quite hear which said there was a problem. I called back to be told indeed, they couldn’t honour our reservations.||||I was panicking at this point because I thought we were in Reykjavík in high season without a room for the night. I had also pre booked our transfer to the hotel and had no way of getting from central Reykjavík on the morning of the flight if this was where we had to find a room.||||All of my agitation could have been avoided by a more proactive conversation. As it was I had to tease out of them that they did have some rooms sorted in other hotels, and would arrange for a taxi from whatever hotel to the airport for us, but this information was only offered when I asked how we were supposed to get to and from the new hotel. I then waited until the evening to be told where we were being placed (and were all together and not in different hotels) and what the arrangements were.||||We had to travel to the courtyard as planned who then took us on to the alternative hotel (which was very nice) and the taxi turned up the following morning, but it was an unnecessary stress and hassle.||||They told us they had overbooked by 30 rooms, which is a huge proportion of their rooms. I don’t know why they overbooked by so much or why we were selected to be cancelled. I can only conclude that Marriot have decided they don’t want my custom any more as this had made me extremely wary of ever using them again.||||So, book this hotel at your peril. You can book months in advance and have your confirmation reminder a few days before and online checking available in the app and there be no...

This hotel is mediocre at best. Here are the details on the 3 main elements of my review: A. Service would be 1* at best due to horrible front desk experience despite being Platinum Elite, but I added 1* for pleasant breakfast attendant service. First, they asked for my credit card at check-in, which is normal for incidentals, but proceeded to charge my 5-night stay at that time. This was not a prepaid rate, and I actually had the right to check out any time with 1-day notice, so that was inappropriate. Second, at check-in, I asked if we could have 2 bottled water in our room. They said the tap water is great, but we could have 2 bottles later if not satisfied. Tap water really is great, but on the second day , we asked for bottles for the car ride. The same lady told us they are not complimentary even for Platinum but are available to purchase. Not what I expected, but respectable. Well, a second front desk employee decided to cut into the conversation while sitting 10 feet away. She was the only employee without a name badge but at my request, she told me her name is Zuzana Pavlikova. Without saying hello, she started talking down to me how "in Iceland we use tap water." When I told her we will have a long car ride and there is no tap in the car, she replied that we can stop at a gas station, buy a chocolate and ask to refill our bottle. What bottle?! I just told her we needed a bottle, we didn't have one to refill. Zuzana's lack of manners, condescending tone, and completely illogical "solution" are unacceptable for a Marriott front desk employee! B. Location would be 1* as it is not walkable to anything, it's a 45-minute drive from Reykjavik, and you have to head that way for any tourist destination. I give 2nd star for proximity to airport. C. Rooms would be 1* due to horrible bathroom design and TV not working for a lot of channels (virtually zero American channels work). The bath glass design is terrible, with huge light glaring in your face (see pic taken at night when one guest had to use the bathroom). The shower enclosure is inexplicably small, so water pools outside. I added 1* for room...

Like the monolith in 2001: A Space Odyssey, the Marriott Courtyard in Reykjavik rises from the surrounding terrain like an alien visitor to a bleak landscape. This bleak landscape, a small part of Iceland, has a sublime beauty ringed with a halo of mystery over its past, a history full of adventure and discovery. My skin tingled with excitement at the knowledge that the world's oldest continuous legislative body (1000 years old!) first appeared not far from this hotel. I was walking in the footsteps of Leif Eiricsson!

From the moment Natalie checked me in to the moment I checked out three days later, I was enthralled by this wonderful hotel. The staff were friendly with ready smiles, the room perfect in every regard including a fabulously comfortable bed, and the tap water, yes - the tap water! the most delicious water I have ever tasted.

The luxurious hotel restaurant, Bridge, served food one would expect at Michelin five star restaurants - my taste buds shed tears of joy with every bite. The local Icelandic beer, Bridge, a pilsner, would stand up to any beer in the world for taste and body. It was soooo good.

My travel partner and I spent about an hour each evening at the bar enjoying several Bridge beers and chatting with the bartender and restaurant servers. I am awful at recalling names so I can't call out anyone by name, but every person on staff, bar none, was friendly, helpful, and eager to make sure we enjoyed our meals and drinks. And don't get me started on breakfast. Wow! The greatest. Whether you want American or European breakfast cuisine, it's there. Every morning, I felt like I had a foot on two continents while moving down the buffet. The restaurant setting added to the dining experience. I really felt like I was dining in a Ritz-quality hotel.

I could go on for pages, but I'd better hang my close here. This hotel is at the top of my list of favorite hotels. Courtyard by Marriott Reykjavik Keflavik Airport, I am your number one fan. Thank you for my greatest hotel...