Hotel Silver Crown — Hotel in Dwarka

I wanted to see room before check in and I was showed a room where hair was all over the floor in the washroom and bed cover sheets were having clear dirty spots but the receptionist said it's normal you can't have very clear bed sheet but i told her to replace it then only I will stay and she agreed I paid the amount for two days and she said loundry guy is not around I will send to your room you can wait... The whole day gone I called her thrice until it was night but every time she said she is sending.. anyway first days gone and nothing was changed.. I ordered butter milk but they sent me salted lassi but still I kept my calm then i ordered tea and they sent me tea without sugar or sugar pouches and I called them to send me the sugar pouches as it should be already served but anyway they took too much time and by the time tea was completely cold.. they don't have direct contact to kitchen you have to call reception and the girl will first of all attend the call with least interest and then she won't send anybody for cleaning or anything.. next day I called them 4 times after waiting again and again but still the cover sheet was not changed and no cleaning in the washroom.. when I shouted finally the another receptionist said it's not his fault as he was not on the shift and finally when I said i will write a review they sent service boy to change the sheets they came and just mopped the room but not the washroom and they were just coming and going as it was already 9.30 in the night so I asked them to kindly close the door if they are going out.. then the guy took my blanket to exchange with another and dint come back then again I called at the reception and receptionist said wait he will come I waited for 1.30 hrs but he dint return then again I called at the reception and then he sent the service boy and just imagine what... He brought the same blanket with same cover which he kept on the ground right outside my room.. when I reacted he changed it and took 15 more mins.. the next day I had to leave by 5 and I went to washroom to take bath by 4.30 but they dint inform me that there will be some work for water tanky and I was under the shower with loads of soap on body waiting for the water to come.. they called me twice right exact 5.01 to ask for check out but otherwise they were not responsible for the management or anything.. anyway i reached by 5.10 at the reception and they were telling me that 10 mins are already passed and then I told them the water was gone and they said ya there was some work happening for water tank but my point is why dint they inform their clients who are staying in their hotel?? Only the one thing I admire about them was the owner lady I called her for the breakfast which was too spicy like a spice has been served, she immediately asked to replace my breakfast.. but my over all stay was horrible.. I was not even given the soap for 1 hour at the time i checkwd in and the reception sent it after 1.15 hours when I requested that I am still yet to wash my hand.. how can they forget fter taking payment that they just have their room to...

The room was not clean...it was not sanitized properly. Human hair was found in bathroom sink, room floor and bed linen. Even the toilet seat had hairs!! Used soap covers anfd stains on the batjroom sink. The furniture had dust layers all over !! The bed linen had marks all over. There was a packet of used contraceptive (condom) in the small attached verandah!! The hotel staff was not at all professional. There was no proper night manager. When I raised the concern in the morning, I was informed that the manager would not be there till 12 noon. Needless to say, I had to leave for a busy day ahead and...

They don't provide toiletries and towels by default - you have to ask for it!

No drinking water facility in such a big hotel! You have to buy water bottles from them.

The person in charge at night is very rude and unprofessional. The rooms do not have very good finish and smell. You can find big spider webs in some places. The TV is much smaller than what it looks in photos.

There were some other issues which I am not remembering right now - that is why the 2 rating. I would have given, may be 3 stars, if the hotel was not so costly. The hotel and location don't...