Super OYO Hotel Sunway — Hotel in Gujarat

Detailed description of my stay:

Soon as I arrived the person at the desk said I won't be given the room(even when i had booked the room couple of days ago) since the tariff rate had increased, so I had to either pay him extra or I had to leave. When I told that I wasn't notified about it, I was told in a very ignorant manner "network issue hoga to message nahi aaya hoga" (due to some network issues you wouldn't have received a text).

Soon as I tried contacting the customer care they asked me to let them talk to the customer care executive to which I didn't agree. I told the executive on call about the situation and he sorted it out. But the person at the reception was adamant that I should pay the whole bill money in advance then and there. Within a span of 40-50 minutes, I was asked some 4-5 times to pay even after I assured that I'd complete my payment by that night.

The bedsheet over the mattress wasn't changed and was stained. So was the comforter. When I asked them if I could get a different room, they simply changed the sheets and the cover of the comforter.

The washroom is way too small according to what is shown in the reference images.

The hotel staff tends to turn off the main switch of the AC(from the reception) within every 3-4 hours after which I had to call them to turn it on again.

It must have been some 2:00-3:00 A.M. when some fight started in the hotel. It was mentally very disturbing.

The hotel staff doesn't know the difference between being friendly and being nosy.

The hotel is close to the Airport and everything (snacks, fast food, bakery, pharmacy, clinic, etc.) is available close by are the only advantages...

Never book this place.

Booked a room through MakeMyTrip, arrived here only to learn that they aren't accepting payments through MakeMyTrip/OYO or any online hotel booking agency or website. The man at the reception said that they'd refund the money soon, so I thought I'd book the room and stay for the night.

Second shocker, they asked for more money than what was shown in MakeMyTrip. I thought okay, so I paid and retired for the night. Room waa okay and all. No complaints about that.

Now comes the real shocker. I had my flight next day, and when I went to check out and asked for the refund, they said it would be made through online payment. The receptionist said that they'd "no-show" me on MakeMyTrip and the money will be refunded. What a fool I was. I thought, okay, I have a flight to catch and left.

It's almost a month and a week since all that and not a single rupee refunded. I called the hotel, they said they'll do this and that and whatnot but nothing has happened so far.

Long story short, never choose this hotel. If you really have to, then don't do any advance payment and/or don't book through Oyo/MakeMyTrip....

Wonderful hotel just coming out of the property with happy and smiling face where hotel not allowing to check in. Did booking via Oyo and good about Oyo is their worst of the worst service that I have experienced ever in my entire journey that I have traveled the world. The Oyo is a great Hassel organization which is particularly based in Gujarat. I am not allowed to get into the hotel if so Oyo should not keep booking system with the local hotel which the hotelier do not know any idea of international tourist..... Booked the property and took the charge of the hotel without providing the room. Even charged for cancelation. I was having a very long conversation with oyo plus am a lady, I stood more than an hour without a room in lobby. And also I do have the phone call recording hope they also do have the recording of it. The government of Gujarat have to take the legal action with Oyo hotels group. Please try to look into the...