Townhouse Sector 62 Gurgaon — Hotel in Gurugram District

I had an extremely harrowing experience with OYO Townhouse Sector 62, Gurgaon and its management. What was supposed to be a hassle-free stay turned into a nightmare due to poor service, unhygienic conditions, and a complete lack of accountability from OYO.

🔴 Room Quality & Hygiene: I had to change three rooms at the OYO Townhouse Sector 62 property due to unacceptable conditions. The rooms were substandard, infested with cockroaches, beetle stains on the washbasin and switches, non-functional ACs, and dirty utensils.

🔴 Electricity Outage: The Sector 62 property had no electricity since 11:30 PM, and despite repeated assurances of "15-20 minutes," the issue remained unresolved for hours.

🔴 Refund Policy & Forced Relocation: When I requested a refund for my two-night booking, OYO refused, offering a refund for only one night. Instead, they shifted me to OYO Townhouse Sector 64, which was even worse than the original property.

🔴 Lack of Assistance: I had to move my luggage without any help. Despite paying for a comfortable stay, I was left struggling to find a livable room at midnight.

I strongly DO NOT recommend booking an OYO property, especially OYO Townhouse Sector 62 & 64 in Gurgaon. The service is unreliable, the properties are unhygienic, and the customer support is unhelpful and inflexible. If you value cleanliness, service, and peace of mind, look elsewhere.

I hope OYO addresses these serious concerns and improves its service before more guests face such distressing experiences.

Let me know if you want any refinements! You can also post this review on Google Reviews, TripAdvisor, or OYO’s complaint section for...

From the moment I arrived, I was struck by the lackluster ambiance and the dearth of warmth in the welcome extended by the front desk staff. The check-in process was an exercise in tedium, replete with interminable delays and a palpable sense of apathy.

Upon entering my room, I was appalled by the shabby décor, the paucity of amenities, and the blatant disregard for even the most basic standards of cleanliness. The bed, ostensibly the centrepiece of any hotel room, was a travesty – a lumpy, creaky monstrosity that afforded me a fitful night's sleep at best.

In conclusion, my stay at Townhouse was an unmitigated disaster, a catastrophic failure of hospitality that left me feeling disillusioned, disgruntled, and downright furious. Unless drastic measures are taken to address the myriad shortcomings that plague this establishment, I would not hesitate to advise fellow travelers to avoid this hotel...

The only reason for choosing this place was that it was closest to my work location when I visited Gurgaon. Pathetic Service. No room cleaning happened for the two days I kept my keys at reception. Dustbin not cleared, Towel not changed. Bedsheets not changed. The reception person was rude enough to make it worse. No one took responsibility. Shift the blame while customer suffers. Luckily I was alone and family did not have to go through...