Hotel Heritage — Hotel in Haryana

Illiterate & rude receptionist who dont know how to talk with customer in hospitality industry. For 12 rooms there are only 2 persons.And as per this recptionist these 2 are more than enough. Dont know what kind of third class service they provide.

Owners should educate this receptionist.

Reply to Owners Comment: Ask your receptionist for authenticity of feedback. He will tell you when customer asked how can you manage 12 rooms with 2 persons practically then what & how your receptionist replied. Further FYI, I came for enquiry to book all rooms. I can't imagine how this receptionist will behave with my guests if I made booking. It will be good if you can teach him how to respond and talk with customers in...

Location wise and service of the hotel is good . Quality of food is also good but the main problem which I felt is that the hotel has got no ventilation system and is highly suffocating inside the rooms. Washrooms has got no exhaust fan thus creating suffocating situation inside as well . As we entered in the first floor lobby we could smell and experience the smoke of cigarettes being stuck up due to lack of ventilation. AC 's were not working properly. We shifted from general room to Luxury room there TV was not working and AC was also not effective in cooling. It's not good for claustrophobic and asthma patients. This is the first hotel I have seen with out...

The staff is great... And the interior of hotel is mesmerizing.. Excellent choice for your party functions... Loved it... The function we celebrated was spiritual and religious organization in which we enjoyed our beautiful mata ki chowki on the very occasion of little Raghav Ganotra's birthday... His fourth birthday... And celebrated with great pleasure that we can never forget as the staff here cooperated with our every need and the food was great and delicious 😋... We want to thank you for your concern and welcoming nature .... Hope soo every child's birthday will be as great as ours 🎁🎁🎂🎁🎂 looking forward to...