Hotel Sitara Grand — Hotel in Hyderabad

After many months I visited again n ordered chicken special biryani , they kept veg biryani n on top chicken pieces n delivered , while eating realised n went to ask , u need to respect customer time this happed second time they did it , respect customers time atleast n pls train u r employees on customer service . Reckless answers n poor quality food n wrong items delivery .pls check parcel thoroughly. Mngr told it's mistake jst take anthe parcel it happens daily n it's common recklessanswere. Pls check before taking parcel specially vegetarians u may get nonveg n manager will tell it's a mistake pls take anthe parcel. pls find the reply from your end .for wrong food item delivery.

Dear Sir , Greetings From Dhanturi Group of Hotels. We are extremely sorry for the inconvenience caused to you. We sincerely appreciate you that this complaint is brought to our notice to take action against the team involved in it and forthur helps us to be more alert in not repeating these kind of complaints again. Assuring of our best services on the next order. On Thu, Oct 20,...

Sitara Grand is a well established chain of hotels and restaurants in Hyderabad.||||This review is for Sitara Grand Hotel at KPHB, Hyderabad.||||Pros: ||||Rooms are pretty spacious and very cleanly maintained. ||||The staff were quick and courteous. ||||Food taste is excellent.||||||Cons: ||||Hotel rooms are in two floors - 3rd and 4th floors of this building. We were given room in the upper floor. When we come from outside and want to go to the room, we have to enter into the Reception area first which is in front side portion of the building by using the front side lift, then walk into the backside portion and take the other lift to reach the 4th floor. This was inconvenient.||||The spring mattress has become old. It is very uncomfortable to have a good sleep. When all the doctors and sleep experts are against using spring mattresses I don't understand why many of the hotels still use them!||||There is no automatic lock to the door, due to which we have to manually lock it from inside every time the staff leaves the room.||||Bathroom though was clean, was little...

Went to this hotel to book a banquet hall. one of the staff members agreed on a price after discussing for an hour. we went out to discuss the same with our family members. when we returned to finalize the price, the director of the hotel denied. when we asked him for the reason for the change in price, he simply said that it is his wish. when we told him that we now agree to pay whatever you are asking but can you commit that you will not change what you have promised to give us , the director said that now we can no longer book as we don't trust him.who should be building that trust here?We as customers or he as a businessman.He further explained that tomorrow if the lift isn't working or AC isn't working, we will blame him and lose trust.while this conversation was happening, a customer who had booked the hall for that evening came to him and complained saying that the AC isn't working for half an hour now and they have been complaining but is of no use.This was enough for us to decide.I...