Paradise Biryani | BHEL — Restaurant in Hyderabad

World's Famous Biryani.. World's Famous Place.. With world's worst service ever. Worst personal experience as the service staff has denied whatever we ask for. If he is interested to go home then should have placed reserved or closed on those tables. Serving Staff has mentioned there even General items like ice cream and gulab jamun are also not available. When I ask for supervisor another waiter stated mentioning "I am assistant supervisor".. When I clearly mentioned that I need supervisor they started taking orders. I understand he must be tired of full day work however it is not the way of customer handling.

Cherry on the cake is.. When I disagreed to place any further orders and asked to pack whatever untouched he started saying "Parcel kuch be nahiye aaap order boliye".. Plus at last offered excluding few items from bill, we denied and paid in full.

I believe small hotels and restaurants do know how to treat customer better than "The Great Paradise".

Great Team work: None of the staff are ready to provide supervisor Or management number. They simply mentioned, they don't have. When I ask them, how do you contact management in case of emergency.. No response from them. Moreover No Supervisor or Manager is available on site, this is heights of irresponsibility.

I remember the staff name but do not wish to quote it hear. If anyone managing this branch sees my review, atleast you provide me the number to show you are responsible.

Overall, please do not consider this as your first option. Better to go to some local dhaba then this "Legend...

I recently visited the BHEL outlet with my family for weekend lunch as we all know Paradise is one of the legendary trusted brands for fine dining catering to everyone. With spacious parking spaces, we were welcomed with warm greetings by the captain and seated in no time. While it was crowded, attention to our seating was done promptly in the family section.

With the newly available "SCAN, ORDER & PAY" option at your table comfort, we placed our order, and while we waited we were greeted by the table server with smiles and he updated on the waiting time. Without much wait time, we got almost all we ordered including starters and their world-class Biryani. All the starters were sufficient in quantity and tasted warm and delicious.

NEWLY INTRODUCED CHICKEN MANDI caught our eye and we ordered that as well for just 599 /-, the portion was very good and we liked it. while meat could be a bit more tender, rice and spice levels were apt, and happy to see Paradise now having mandi options too. Coming to their signature biryani, PARADISE needs no introduction and to its fame, the biryani, was warm, filled with aroma and tender chicken and the cook on that rice was perfect. In short a good authentic biryani I could in this area for sure. We ended the meal with falooda and Hyderabadi desserts which were apt ending to a good hearty meal. I should appreciate the captain & chef who came to take feedback and made us feel comfortable throughout the entire dining period.

We left with happy smiles and I will definitely...

Went exactly at noon, and ordered few items (see pic with bill) for takeaway, and the person on the counter told it would take"10 minutes". However I thought it would take 20 - 25 minutes, as there was a starter and also one dessert in our order. But, it took 1 hour (see screenshot from my google maps timeline)!!!

The worst part is that the staff there were very arrogant and rude. They were not giving proper response to anyone.

The poor delivery boys kept on asking about their orders, but no proper response. For one of them, the order got cancelled. Another delivery boy got frustrated, and left after a heated conversation with the staff there!!! The Paradise person there told "you will NOT get your order"!!!

I also got frustrated and asked him what is the item that is pending, as I clearly see all the items arrived. After I started yelling, one of the guys had a look at my bill and gave my order.

Why is Paradise accepting online orders when they cannot deliver on time??? Paradise needs to give customer communication training to their staff. Remember, a delivery boy is also an agent of customer, and he is going to deliver items to an end customer ultimately! Paradise needs to train their staff to handle stress, and behave themselves even under pressure. Staff needs to clearly communicate how much time it will take... 20-25% variance is accepted, but telling "10 minutes" for "1 hour"??? Not at all...