NOVEL HOTEL — Hotel in Hyderabad

I booked this hotel for 3 days to celebrate my birthday with a friend. Initially, everything was fine — until another friend wanted to join, and the hotel strictly denied it, saying they don’t allow a third person. Fair enough, I respected the policy.

However, the next day, the friend I came with left the city, and I requested to update the second person in the booking. Shockingly, the staff said no modifications were allowed once the booking was made. I’ve stayed at many hotels before and have never come across such an inflexible policy — it felt very unhelpful and unnecessarily rigid.

Also, there was no daily cleaning unless I specifically called and requested it.

My suggestion: if you're planning to stay here, book just for one day first and experience the hospitality before committing to a...

We made early check-in at 7.30 and checked out the next day at noon. To my surprise the owner asked us to pay 2200 extra, as it would count an additional day!!! It was the matter for 3 hours early check in!! And even I asked him why he didn't inform me of this while checking in? Nor it was displayed anywhere. He also told me that you should have checked out at 7.30 am !! I was ready to pay extra for early check-in even though rooms were empty..but asking the entire 1 day price for 3 hours early check-in was unbelievable.. The hotel is new, but no TV connection. No nearby restaurant No coffee,tea available. Stay was good. If you are planning to stay, confirm the check in and checkin out time and...

I had a very disappointing experience at Novel Hotel. One of the staff members was extremely rude and unprofessional during my stay. Instead of being helpful, he spoke in a condescending tone and made me feel very unwelcome. When I asked a simple question about the services, he responded with clear irritation, as if I was bothering him. This kind of behavior is unacceptable, especially in the hospitality industry where guests expect to be treated with basic courtesy and respect. I will not be returning, and I strongly advise management to address this kind of behaviour if they care about...