JW Marriott Bengaluru Prestige Golfshire Resort & Spa — Hotel in Karnataka

I'd like to take a few minutes of your time today to share my feedback with you on my visit to Aviary - JW Marriott Golfshire on the 14 of January 2024. Firstly, Kudos to the team for the property - it's truly beautiful and worth the visit. The staff welcomed us cheerfully, the Brunch menu spread was diverse when we were walking to our table and the table (we requested an outdoor seating) was also placed in a good spot. Sadly, this is as good as it got. I was there to celebrate my birthday with my friends - we were 10 people, peak lunch hour hungry folks who travelled (in fact I made them travel) over 50 Kms promising a good time. When we dived in, it was with the expectation that the food would be warm (at the least) and edible. Two minutes into our first couple of bites and we are dismayed - the food is cold (even something like soup) and the vegetables / meat undercooked. We'd have still accommodated, but our table was swamped with flies! To add to our woes, your staff lacked any proactiveness to do something about it - we had to request multiple times for them to get someone from pest control, ask for coasters to cover our drinks (one of our friends had the inconvenience of the flies drowning in his beer repeatedly) and the plates were not cleared up on time (there were no side plates to begin with). Infact, one of the staff mentioned that the flies only come on Sundays and that due to no fan overhead this was expected. No suggestion of a different table, or even more frequent pest control people to take a feeble attempt to help. We were recommended the live counter - while I may be no professional, I've enough experience to know when something is grilled or cooked, the pasta was just floating in the white sauce. After an hour and a half of futile attempts to enjoy, we all gave up and spoke to Ranjit Patra in sheer frustration. So here's a summary of our experience: Booking - No repeat call to confirm the reservation - My wife and I had to call repeatedly to get the confirmation message. My friends were not even asked if they had a reservation, they were told the restaurant is sold out. They had to show the message to get in. Service -  When we asked about the brunch packages, your staff didn't know what liquor was available.They didn't know what IMFL was (and then you see them giggling in the corner right after that - not sure if it was on this but felt quite humiliating TBH). No proactiveness on their part to make our time agreeable. Pest control was abysmal. The other aspects I'd rather not repeat. Everything was quite slow (plate clearance, follow ups..)

I've also attached some pictures of how it was for us - at the end of the hour, all I did was apologise to everyone for the terrible experience. Truth be told, none of us have ever visited the property, and after this I'm not going back and I don't think they will recommend anyone either. We've been loyalists to Taj and ITCs and we chose to not go to our tried and tested (of course excellent service on repeat) venue but here. This feedback has gone a bit long but I hope I've been able to explain just how frustrating it was for us after spending 50 grand to go home and stuff up on Biryani...

Very Disappointing Experience with Marriott

Such poor service was not expected from a brand like Marriott.

Positives:

Spa: The spa experience was incredible, possibly the best we've had around the world.

East Restaurant: Excellent food, warm hospitality, and beautiful decor with a great view.

Location and Property: Nestled at the foothills of Nandi Hills, the property is very clean and offers stunning views.

Buffet: The breakfast buffet was good, though the dinner buffet is best avoided.

Negatives:

Check-in: One of the worst check-ins we've ever experienced at a luxury property. After the check-in process, no one assisted us or provided any basic information about the hotel, such as amenities or dining options. A staff member eventually pointed us in the direction of our room but did not offer any further help or even arrange for our luggage. As we were about to carry our luggage ourselves, someone finally sent an attendant.

Avoid Sundays: Save your hard-earned money and avoid Sundays. The Sunday buffet is open to non-resident guests and is set near the temperature-controlled pool. The guests linger until sunset, making it impossible for resident guests to enjoy a relaxing swim. There is zero consideration for resident guests.

High Tea: This was the epitome of mismanagement. High tea was set up outdoors despite clear signs of impending rain, which did occur. They had to hastily move the counters under a shaded area. There was a single chaat counter with one overwhelmed attendant, surrounded by a crowd. There were no labels on the cutlets (veg/non-veg or what they were). Seating was inadequate, and the available chairs were unclean due to the recently finished brunch.

Breakfast Buffet: Again, it was crowded and mismanaged. We were given a seat by a staff member, but when we returned with our food, it had been reallocated to someone else, resulting in chaos.

Management: My wife left a few cosmetics in the spa shower room, which the spa staff promptly addressed and asked us to raise a lost and found request. However, we received no response for several days. Fortunately, a post-stay email included a phone number. We contacted the person who signed the email, who connected us to multiple others before we finally spoke to someone who promised to share a tracking ID. After repeated follow-ups, it took five days to receive the ID. The tracking showed that the courier had been delivered four days earlier. Although our apartment doesn't usually collect packages on residents' behalf, they did this time, and we received our courier. The courier partner never called before or after delivering the package.

Our stay at this Marriott property was marred by poor service and mismanagement at nearly every turn. While we enjoyed some aspects of our visit, the overall experience was deeply disappointing and far below the standards we expect from a brand...

This was our first visit to a JW Marriott property, and it truly exceeded our expectations in every way. The property is beautifully designed with stunning aesthetics, lush greenery, and a serene, well-maintained environment. The views are breathtaking, making it the perfect getaway.

What really stands out is the warm hospitality and outstanding service—the staff go above and beyond to make the stay memorable. The resort is also well-known for its lavish breakfast buffet and delightful high tea experience, both of which add to the charm of the stay.

Overall, it’s a super-friendly, luxurious retreat that combines nature, comfort, and world-class service seamlessly.

From the moment we arrived to the time we checked out, every detail was handled with care, warmth, and professionalism.

We had the opportunity to dine at all the restaurants on the Bengaluru Prestige Golfshire Resort & Spa property and enjoy various services throughout our stay. What made it truly special were the wonderful rockstars who went above and beyond to ensure we had a comfortable and memorable experience.

A special shoutout to:

Champak and Chandhu (Housekeeping) – From check-in to check-out, they ensured our stay was comfortable and seamless. Every request was handled with ease and warmth, making us feel completely at home. Thanks again for the lovely presents!

Sanu – The Aviary (Breakfast) – Our favourite and an absolute rockstar for taking good care of us on all days of our breakfast. For crafting what was undoubtedly the best cold coffee we've ever had - even better than Starbucks!

Mithesh and Sagar – The Aviary – For taking great care of us during dinner and serving us some truly delicious dishes.

Rei – Executive Club Lounge – Calm, polite, and welcoming. Thank you for the warm tour of the lounge and for preparing a special drink that made our evening even more delightful.

Vizo – East Restaurant (Dinner) – For recommending the best dishes from the Asian menu and setting up a lovely candlelight dinner for my birthday. It was a heartfelt gesture that made the celebration extra special.

Dhanashree and Masterchef Riaz – Aaleehsan Restaurant – For being incredibly warm and welcoming, with great food recommendations and attentive service. A heartfelt mention for Dhanashree, whose exceptional service and warm, engaging conversations truly elevated our dining experience and made us feel right at home.

Ather and Sounak – Front Desk – From the warm welcome, friendly chats to ensuring a smooth check-in and check-out, and for their thoughtful suggestions...