SaffronStays Aquamarina, Alibaug — Hotel in Maharashtra

Aquamarina - advertised as premium stay with perfect photos (surely edited using best photo editing apps) to lure you into thinking you are visiting one of the best properties for the given price. But reality strikes when you reach the property. Old worn out furniture, unclean swimming pool, stuffy smelling rooms due to being closed for many days… a worn out villa in general with much needed love and care..

Our much anticipated wknd stay started on a bad note. ..Upstairs verandah has old furniture you would think twice before sitting and using it and similarly in downstairs verandah or even garden. Imagine access to beach is also through a small way made for adjacent property not by aquamarina…

We had to request for the swimming pool to be cleaned on priority as that was one of the main reasons for selecting the property for our kids to have fun. So first 30 mins of reaching site you are busy on calls with saffron-stays to get even the basics correct.

They have 3 cottages and we were told 2 would be closed.. mind it told closed not informed about carpenters working on site in these 2 cottages. People book private villa for privacy and from safety point of view, we could never let our kids venture there alone so the 1 allocated cottage was only paid but rarely used by us

Caretaker is not full time onsite (again not informed) so you have to wait in morning till 8-8.30 am or in evening till 5-5.30 for someone to come serve your basic tea.

Saffronstays should make these points clear. Rather than those multiple Whatsapp messages hoping our stay is good we would have preferred no messages but true picture of the property and efforts by saffronstays to get property ready, aired out rooms, clean swimming pool before we reached and not after we alerting them.

Shailesh, his wife, maushi tried best with food and other hospitality so we have no complaints with them. We believe they did as per their limited capacity and instructions given to them

Not sure this feedback will end up on site for future customers but truly disappointed with Saffronstays. Stop fooling around with people’s hard-earned money.

Having lived at multiple properties in past through airbnb and other companies and so this was definitely a...

The place is fine but they've caged a dog on the premises .. It was extremely sad to see him in it .. He was frustrated and constantly barked to let him out. This is not how you keep pets. You don't want one roaming around and probably scaring a few people who are petrified of dogs, I get that. Do not have a pet then. Caging an animal ..especially a stray dog (who could've roamed the streets FREELY) isn't the damn solution AT ALL. EVER!! To top that, he was also chained in the cage. Didn't look like he was being fed well either. Y'all need to free him/ send him away .. y'all clearly do not...

Had bed bugs in one room which bit and spoilt the experience. But besides that was a good start. Food was average.

Service was average as staff is not full time.

Not...