Hotel Park Tree IGI Airport — Hotel in New Delhi

Rating: 1/5 Title: Extremely Unsafe, Poorly Managed, and Zero Hospitality – Stay Away from Hotel Park Tree (Prithvi Palace Wing)

I had an extremely disturbing and disappointing stay at Hotel Park Tree near IGI Airport. I booked this hotel expecting at least basic comfort and courtesy, but what I encountered was nothing short of shocking — particularly as a solo female traveler.

Staff Behavior – Unfriendly, Intimidating, and Aggressive

The person managing the reception desk is completely unprofessional. From the moment I interacted with him, his tone was rude, arrogant, and hostile. If you raise a genuine concern, he responds not with help, but with aggression and disturbing body language. His stares were intimidating, and it genuinely felt unsafe to even approach him after one conversation. This is not hospitality — this is harassment. The staff definitely had anger issues. I am not sure how the hiring of staff happens there is no professionalism and totally hostile environment.

There was no courtesy, no apology, and absolutely no willingness to help. The person getting frustrated everytime I am raising an issue and give me a cold stare.

Room Conditions – AC Not Working, Poor Hygiene

Despite booking and paying for an AC room, the air conditioner never worked. I raised the issue multiple times — each time I was either ignored or falsely assured someone would look into it. No one ever came. I had to sleep in heat with just a fan even after paying for AC.

They offered to shift me to another room — but that was in a dark, isolated corner of the property with a foul-smelling washroom. The room was dingy, and clearly not meant for guests. Given that I was a female solo traveler, I felt extremely uncomfortable and vulnerable, especially with men drinking and playing loud music in nearby rooms later at night with their doors open. I refused the shift, but they still did nothing to fix my original room.

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Check-In Delay – No Respect for Timings

Check-in was supposed to be at 2:00 PM, but I only received a room after 5:00 PM. That too, not the room I had booked. When I highlighted this, I was met with argumentative and dismissive behavior. The management showed no intention to help or make amends.

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Cleanliness – Below Acceptable Standards

The hygiene level in the room and bathroom was very poor. Dust, stains, and a dirty washroom awaited me. I had to ask multiple times for the room to be cleaned — something that should be standard and pre-arranged before a guest even checks in. The towels were old, and the bedsheets looked unwashed.

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Breakfast – Poor Quality and Unhygienic

The complimentary breakfast was another letdown. • Eggs tasted stale, clearly not fresh. • Watermelon was overripe and had gone soggy. • Limited options and poor hygiene made me avoid eating much at all. They clearly cut corners on food quality. You will get sick so avoid.

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No Compensation, No Accountability

Despite paying for an AC room and not getting what I was promised, no refund or compensation was offered. They didn’t even bother with a simple apology. Their solution was to push me into an unsafe, substandard room — which I had no choice but to reject for my own safety.

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Final Verdict:

This place is a disaster for anyone looking for even basic hospitality, safety, and cleanliness. It is especially unsuitable for solo travelers — and I can’t imagine how families would feel in such a hostile, mismanaged environment.

I would NEVER recommend Hotel Park Tree or Prithvi Palace to anyone. There are far better options near the airport for the same price or even less.

If you value peace of mind, comfort, and basic human decency — avoid this place...

We are unhappy with the services. From where we can start to the fact that we can not understand. The worst experience we have faced in the hotel.||FO- We had a discussion with the front office team. They had a promise that they would give us the early CH-IN. We reached the hotel and asked them can we get an early CH-IN still they were still clueless. Because they don't have to worry about the guest's situation. They had nicely guided us for breakfast. |After an hour when we came back to the Reception person had forgotten to give us the room. Mr. Avinash was great with his rude behavior, as a hotelier he deserves thousands of claps. His behavior seems like he was paid for us we are not paying anything. ||F&B service - Extremely poor. They don't know the basic etiquette to serve. If anyone asked them what was available for starters, they would keep forcing them to place an order for Hakka noodles 😂. That is the starter item. People are crazy around. When we sat for breakfast there was no water. People will not ask us for anything. We keep asking them. Again when we asked them for Sunny side up they took 25 minutes, which is okay. However, the egg yolk was broken up with the white. I felt so sad. When I asked them who made It, they were just like Chef. Wow, we don't know anything. ||Housekeeping - Fabulous department. ||They have given me a room with all the dirty linens. Can't explain more about the situation. We have asked for the room Chan or linen change they said before Ch-in you have checked the room. |Dear team, could you please explain to me how we should check the room? Oh, again how can I forget you guys paid for us? We have not made any payment. ||Prior to the fact @Dear owner please 🙏 open your eyes to the guests who are paying for your expenses. I believe your wealth is increasing with us. We are investing money to stay. If you and your staff don't understand the guest's value then like me or other people will not be able to visit again. ||As per my experience the very worst situations we have faced with your staff. They don't check the status of the rooms. Once we complained about the situation they completely ignored us. Like dogs will keep barking, what we can do about it? They don't want to improve themselves. Because they don't have any hotelier degree and as a human being also they are...

Hotel Park Tree – IGI Airport, Mahipalpur Extension, New Delhi

I stayed at Hotel Park Tree for a business trip, expecting a smooth and professional experience — but it turned out to be one of the worst hotel stays I’ve had.

❌ False Advertising & Room Downgrade

I had booked a premium room through MakeMyTrip, clearly listed with specific amenities and comfort standards. However, upon arrival, I was handed a standard room that was completely different from the images and description. The room was dull, lacked basic upkeep, and had no premium features whatsoever.

❌ Unbearable Room Conditions

The room had a strong, foul odor that made it difficult to stay in. It was obvious that the room had not been properly cleaned or sanitized. Despite raising the issue, no air freshener or cleaning service was provided. This shows a complete lack of hygiene and basic hospitality.

❌ Unprofessional Staff

The front desk staff was dismissive, and completely unhelpful, There was zero customer service, and no one seemed interested in addressing guest issues.

❌ Misleading Listings

Nothing in the hotel matched the descriptions and images shown on the booking platform- Make My Trop. It felt like a bait-and-switch tactic to lure in customers. I had trusted the details on MakeMyTrip, but the reality was far from it. Not even a single point matched to the promises made by the booking platform.

⚠️ Safety Concerns

I wouldn’t consider this hotel safe for solo travelers, especially female guests. The overall environment felt sketchy adds to the discomfort.

Finally, Do NOT stay at Hotel Park Tree. This place is not clean and definitely another place rather than the room shown while booking , and not professional. Definitely not worth the price you spend or the trouble. Avoid...