OYO Hotel Shubham — Hotel in Panvel

Really poor service at the hotel. Hotel had agreed to add a mattress for the third person before making a booking but only gave a durrie to our guests whom we had made the booking for. That too had a urine smell coming from it. We made a booking for one more room just avoid this mishap by the hotel but the other room's AC was also not working. The hotel staff took around 45 minutes to come up to take care of it. Room's jetspray also didn't work. We had made the payment at the time of booking and the staff had agreed to the fact that the payment for the next day would be made by us during the check out. But they kept pestering our guests for money. I would rate the hotel negative in terms of hospitality that is supposed to be one the prime attributes of a hotel staff. The hotel staff was also rude to talk to. We tried to ask their name to put a complain but they were not even ready to share their names for a review. The person who misbehaved the most claimed that he was the manager and his name was Brijkishore Khilare but I really doubt if that's his name considering he tried to not disclose his name till the end for reviews. While this person actually knew that the payment is to be collected from us, he supported his staff to pester our guests for money. The name of the other staff was Gopal and Raju, Raju being the care taker. These other 2 people pressurized Raju to not accept that the durrie had a urine smell coming from it since Raju was the one who agreed to change it because of the smell. The staff will nor accept it's mistake, neither take any action to improve their behaviour. Overall a really really bad experience. Not preferable if you are coming with a family or guests. We plan to take this forward to the consumer court. Sharing this here so that you guys don't have to go through what we and...

Really poor service at the hotel. Hotel had agreed to add a mattress for the third person before making a booking but only gave a durrie to our guests whom we had made the booking for. That too had a urine smell coming from it. We made a booking for one more room just avoid this mishap by the hotel but the other room's AC was also not working. The hotel staff took around 45 minutes to come up to take care of it. Room's jetspray also didn't work. We had made the payment at the time of booking and the staff had agreed to the fact that the payment for the next day would be made by us during the check out. But they kept pestering our guests for money. I would rate the hotel negative in terms of hospitality that is supposed to be one the prime attributes of a hotel staff. The hotel staff was also rude to talk to. We tried to ask their name to put a complain but they were not even ready to share their names for a review. The person who misbehaved the most claimed that he was the manager and his name was Brijkishore Khilare but I really doubt it that's his name considering he tried to not disclose his name till the end for reviews. While this person actually knew that the payment is to be collected from us, he supported his staff to pester our guests for money. The name of the other staff was Gopal and Raju, Raju being the care taker. These other 2 people pressurized Raju to not accept that the durrie had a urine smell coming from it since Raju was the one who agreed to change it because of the smell. The staff will nor accept it's mistake, neither take any action to improve their behaviour. Overall a really really bad experience. Not preferable if you are coming with a family or guests. We plan to take this forward to the consumer court. Sharing this here so that you guys don't have to go through what we and...

Hotel is nice and clean , very clean shower and toilets, which is very important, food is very delicious and restaurants has good ambiance, they have a nice garden restaurant, with big screen, i am sure young crowd will enjoy lot, now adays IPLis going on , so its great fun with friends to spend time in garden restaurant , i been very often now adays, i am very happy with the young crown in the garden...