Super Collection O Hotel Panchratna — Hotel in Panvel

The experience of stay is really bad. It was 6 day stay. Thought Oyo rooms are good as per standards but had really pathetic and bad horrible experience I have ever had. The day I arrived the hotel was full with cigarette smoke.

Toilet was not clean. There was very less staff to take care.

The bed condition was extremly poor. Bed spring was almost broken. My waist is still paining as I have to sleep on the same bed for 6 days of my stay. Hot water not there, water heater was provided. Cigarette smoke every where.

The room was full of cockroaches and bed bugs. I had to stay as other rooms are also like same. I complained many times to them but they ignored.

I have paid with breakfast included but every day they served road side Vada pav to me.

It was really a horrible experience I ever had with oYO rooms. Kindly set and maintain some standards.

I have made some videos and photos for your references. Kindly look into the matter urgently and delist such hotels immediately...

A very bad hotel . In the photos it showed beautiful in reality it is completely different. If you book this hotel it's a waste of money. The room size is very small. Beds are very old . Mattresses are dirty not washed you can easily identify. When I entered the room it was stinking. There are cockroaches in the rooms. Lights were going in between. The rooms are very old not up to the standard The furniture is also in very bad condition . They fool the people by showing good images. If you don't want to waste your money do not book this hotel. If you are looking for a hygienic clean room...

Oyo does not have proper collaboration with hotels. The rates shown on app differs with the actual hotel rates. When I visited hotel they asked for extra money and they refuse to give the room at the booking price. This cause a disrespect of the customer. If we booked from Oyo app then it is necessary to pay the booking amount, and if we have to pay extra amount than booking amount then why we should use Oyo. We can direct book during check in. The hotel reception said that contact to Oyo they will give you alternate hotel . After reaching at hotel such words demoralise the customer...