HOTEL XENIA — Hotel in Uttar Pradesh

Dear Hotal Xenia I wanted to take a moment to express my heartfelt gratitude for the exceptional experience I had during my recent stay at your hotel. From the moment I arrived until the day of my departure, every aspect of my stay was simply outstanding. I would like to provide you with some feedback that reflects my overall satisfaction and highlights the exceptional service and amenities I enjoyed:

Impeccable Customer Service: The level of customer service provided by your staff was truly remarkable. From the warm welcome at check-in to the attentive assistance throughout my stay, your team consistently went above and beyond to ensure my comfort and satisfaction.

Cleanliness and Maintenance: I was thoroughly impressed with the cleanliness and maintenance of the hotel. The rooms were immaculate, and the common areas were always tidy and well-maintained. It was evident that great care is taken to uphold high cleanliness standards, which greatly contributed to my overall comfort.

Comfortable Accommodations: The room I stayed in exceeded my expectations in terms of comfort and amenities. The bed was exceptionally comfortable, the furnishings were elegant, and the room had all the necessary amenities for a relaxing stay. It truly felt like a home away from home.

Exceptional Dining Experience: I had the pleasure of dining at your hotel's restaurant, and it was an absolute delight. The quality of the food was outstanding, and the service was impeccable. The menu offered a wide variety of options, and the presentation of the dishes was truly impressive.

Attention to Detail: It was evident that your hotel takes great pride in the little details that make a big difference. From the personalized welcome note in my room to the thoughtful amenities provided, such as a selection of teas and coffee, it was clear that your team understands the importance of creating a memorable experience for your guests.

Overall, my stay at your hotel was nothing short of exceptional. I would like to extend my deepest appreciation to the entire staff for their professionalism, friendliness, and dedication to providing top-notch service. It is evident that you take great pride in ensuring every guest has a remarkable experience.

I will undoubtedly recommend your hotel to friends, family, and colleagues traveling to this area, and I eagerly look forward to my next visit. Thank you once again for an unforgettable stay.

Warmest...

Stay with family , it was great stay here for premium rooms but for deluxe room that was very upset side for me we have booked 2 rooms tha Deluxe room are very bas smell less lights are there so I have that concern otherwise everything is nice , premium rooms are nice clean and staffs are very decent and good behaviour, i suggest dnt read the previous feedbacks regarding there stay , m really very satisfied with the service staffs, I must say foods are also very tasty. I dnt knw why people are mentioned so bad regarding there stay might be they have face some issues but for me I will suggest just go for it dnt think too much.

Yes please select premium rooms these rooms are fabulous. Very clean big washroom are also very nice , i really enjoy my stay here .

Food wise very nice Services are too good and polite Rooms are net clean

Only concern I have for deluxe rooms that is not well maintained walls are damage. Otherwise everything is perfect

They need to improve there...

Xenia Hotel.

Booked for Group of 25 Pax Not worth for what they charge.

No Door Mats

Only one coffee cup kept in room for 2 Sharing (Room 2002)

Uncleaned room was allotted (5002) later after complaint changed

1 water bottle was kept for two people after complaint one more bottle was given.

No Water jugs at Dinning table, every time we need to go for water.

Water glass was not provided, they was giving paper Glass

Tea cups were not there they was giving paper cups, which is uneasy to use.

Before check in rooms was not ready, they provided extra mattress after check in.

Breakfast menu was too less and we need to wait for Idly and Pooris .

Midnight the staff was shouting near room 2002 for do check in with other guests it was too disturbing.

Coffee and Tea (105/- per tea)was not good... Roadside tea (10/-) will has better taste than this.

Hygienic was not good as Vikram Palace.

Totally Dissatisfied with hotel atmosphere...