Hotel Gitanjali — Hotel in West Bengal

I've stayed in some pretty poor hotels in India, but the Hotel Gitanjali is one of the worst I've encountered - not the worst, but one of them.||First, it's on the third floor of a shopping centre in the middle of Malda, so it's very noisy, inside and out. The 'food court' upstairs is just a room which serves a range of basic dishes - nothing fancy, OK - but it took me an hour to discover that they not only didn't have a teapot, but could not even make a cup of tea. A sign at Reception reads 'Check out 8 am' - but a notice in the room says 'Breakfast 8.30-10.00' - I couldn't even get a piece of toast at 8.||On the other hand, the hot water was if anything too hot and the wifi worked, once I got the secret code from the management. But this is not a desirable location in any sense, and if you have any other option I would advise you to take it.||But it's a 'poor' rating because even within its class of Indian hotels it is not well run, efficient or considerate of guests' needs -...

I have book this hotel through goibibo. I had a booking for 2 double bed room AC but they provided us 2 single bed room which are extremely small, when we contact the front desk they told us they only have this type of room. When we show them the pictures of the room provided by goibibo is no resembles to the room provided by them , they said they will ask goibibo to remove those photo which means goibibo is doing business by false photograph. Please be aware of this. Our turmoil not ended over here. The toilet is very dirty unhygienic not only that they didn't bother to remove the toiletries used by the previous guest.please don't stayin this hotel, its complete nightmare. Please see the photograph in which conditions they give the toilet also the size and condition of the room. Now stranger is knocking on my door and front desk telling when this room is alloted to me and then saying oh ho sorry. I don't know what else...

I spent 1 night , as I visited Malda due to offical purpose. I stayed at 5th floor in a very small room although it was fully AC. But I felt comfortable and the hotel staffs are really very polite, gentle and helpful. I would suggest this hotel to everyone, if you have the plan for 1 night or 2 nights stay. But if you have a long time plan and with family, then some of the people may not like. Otherwise, for short trip, specially offical purpose or business trip people may stay over there. Specially at cheap rate, the hotel and staffs are really good. And their Food court is really wonderful and awesome. Just 2 days back I visited the hotel, and that's why I m sharing my practical and real time experience with you...