Hotel Mountain View — Hotel in West Bengal

The warm reception given on arrival before the check in time for all the thirteen members on 12/05/18 by Shri Rajeev Rastogi has given the first impression of their hospitality "ADHITHI DEVO BHAVA ". All four rooms in first floor and one room in second floor were given to us. All rooms are very spacious and the linen are afresh. The night dinner was so tasty even the two children enjoyed the food. All senior citizens in the group were too happy with the food and the manner in which it was served. Please note that the food is prepared only on specific orders from the room occupants and requires minimum 40 minutes for the preparation. Coffee/Tea etc. was given to us by early morning on 13th May 2018. Poori and Potato Baaji was so nice and served hot. They are so helpful and with a smiling face always, took care of us very nicely. Special thanks to Shri Rajeev Rastogi and Shri Subham Rastogi who were so kind enough to take care of the senior citizens and fulfilled their needs.||||Hotel Booking Telephone Number is 03552255123 ||Cell Number is +91 76020 52577.||||For any queries you can contact Shri Rajeev cell +91 98320 39412 or 98711 88468||||Booking was done through Esikkim Tourism.in for our complete tour,||||Wishing Hotel Mountain View to serve more people and grow by...

We booked this hotel this April for one night stay. It is a budget hotel and we booked this as it was at the later part of our Darjeeling trip and we wanted to keep the overall expenses within the limit. There was an apprehension as it was a long time since we stayed in a budget hotel. We were 6 people and booked 2 rooms.||I must say we had a nice stay in the hotel. The hotel manager was very helpful. He went extra miles to cater to our needs. One example was rearranging the furniture so that we can eat together in the room, or for putting mattresses. The hotel offers wi-fi in the lobby through Airtel wireless dongle. But, the manager gave us the dongle to use it in our room. The hotel check-out time is 11:00 AM - but he allowed us to stay (in a different room) till 3:00 PM although the hotel was almost full and guests were coming in. The icing on the cake was the jolly nature of the manager. He was always smiling, and did not show any unhappiness towards our repeated multiple requests.||The food served was veg - but it tasted good. The food was homely (without extra spices) and we liked it a lot (specifically as elderly people were...

Disappointing experience at Hotel Mountain View. It is indeed distressing when a hotel fails to honor a booked reservation, especially after making advance payments and dealing with the inconvenience of standing in the lobby for an extended period.

Your situation with Mr. Rajeev Rastogi seems frustrating, and it's disheartening to learn that the room you had booked was allocated to others. Such incidents can undoubtedly lead to feelings of betrayal and dissatisfaction among guests.

A smooth and efficient check-in process is crucial in the hospitality industry, and any lapses in this regard can significantly impact the overall experience for guests. It's unfortunate that Hotel Mountain View did not meet your expectations and provided unprofessional service.

As a traveler, trust and reliability are essential factors when choosing accommodation. Experiencing such issues at the time of check-in can understandably lead to a loss of confidence in the hotel. It's advisable for hotels to ensure that they communicate effectively with guests and handle such situations with transparency and professionalism.

Thanks a lot...