Montigo Resorts — Hotel in Batam City

My 3D2N stay at Montigo was possibly the worst 5-star resort experience I ever encountered.

Let me preface this — the stay was generally acceptable with some plus points, however certain negative points ruined the overall experience.

Let’s start with the pros first:

Having a private pool is the big selling point to us

They provide a free buggy service to shuttle you in the resort

Checkout was extremely fast

Staff are generally nice and friendly except certain encounters which left a very sour taste in our mouth (explained below)

Here’s the cons that ruined the experience:

Exploitative and unreasonable extra charges; during check-in, the manager said that our booked room (1 king bed) only allowed 2 pax max, while we had 3 of us.

Other resorts i’ve visited didn’t have much of an issue with this, but montigo had. But fine, hotel policy right? Here’s where it got upright UNREASONABLE:

Logically, we would just have to topup cash and upgrade to a bigger room right? Nope — the manager wanted to make us pay an extra 2 million rupiah for a room upgrade to a unit with 1 king and 2 single beds PLUS an extra 1 million rupiah as a surcharge for having the 3rd person.

I was extremely confused at why we need to fork out an additional 1M rupiah surcharge for our 3rd pax when we’re already going to pay more for a room with more than enough beds to fit FOUR people. To me, this additional pax surcharge was completely unreasonable and upright exploitative, which started our trip on a very sour note from being bullied by the manager.

After we made the payment for the surcharges, we still had to wait for close to 45mins for them to prepare the room. We were shivering in the lobby from the blasting aircon. This was 9pm at night.

Room Amenities was lacking. Especially after topping up 50% from our original booking price, we had high expectations for the room. Turns out, they didn’t even provide something as basic as BEDROOM SLIPPERS.

We texted their concierge for 6 pairs bedroom slippers (3 pax, 1 pair for each floor of our 2-storey villa), only for the concierge to tell us there is a cap of 1 pair per pax… seriously…? I didn’t expect a 5-star resort to be so stingy over cheap slippers.

Even funnier, they proceeded to deliver us 3 pairs of BEACH FLIP FLOPS. We had to send a screenshot of what’s a bedroom slipper, only for them to tell us they don’t provide them. Even most 4-star hotels provide something as basic as this.

Fixtures in the villa was in poor condition. Even though we cranked the aircon to 16 degrees, it felt like 27 degrees. To top it off, the aircon was making weird creaking noises every few seconds, loud enough to keep me awake at night.

Our sofas in the living room had weird white stains on them. Not sure what those are but I don’t wanna know.

The door to our rooftop also couldn’t be closed properly, possibly from all the rust. But this was still a safety hazard as someone could break in from there

Sliding door to our pool was also hard to open

Housekeeping didn’t replenish our bath robes. At that point we didn’t even bother asking the concierge to avoid facing the risk of being quoted another surcharge

Although the seaview from the room was good, the beach was absolutely terrible and looked abandoned. We saw hundreds of guests at breakfast, but not a single person on montigo’s beach. You can connect the dots yourself

CONCLUSION:

Montigo is batam’s most expensive resort (2-4x the price of other beach resorts), but we had our high hopes disappointingly reduced to the ground.

Our encounters with montigo’s unreasonable surcharges and stinginess over basic & cheap amenities was truly shocking and disappointing for supposedly batam’s best resort.

Needless to say, we will not be returning, nor will we recommend this place to ANY of our friends.

Behind the wall of montigo’s 5-star beaming reviews are the poor 1-star reviews of other unhappy guests for a wide variety of issues. Not saying you shouldn’t choose montigo, but read those...

I stayed at Montigo Resort Nongsa in early August, with the intention to relax and unwind after a busy year. Overall, I enjoyed my stay tremendously and came back refreshed. |I had booked a standard room, and was lucky enough to be upgraded to a Spa Villa, thanks to the kindness of the staff. The villa is spacious and comfortable, built over 3 storeys: living room and pool at the bottom, bedrooms on the second floor, and terrace on the roof. The amount of space and amenities provided would make it perfect for a family. I particularly appreciated the quality of the beds and pillows, which were very soft and comfortable, and allowed me to get great quality sleep. I noticed some parts of the villa seemed to be getting a bit old and worn out, but this didn’t bother me.|Halfway through my stay, there was an incident, where a rainstorm during the night damaged parts of the villa I was staying in. I was immediately moved to another villa, and noticed that this one was in better condition, with more amenities and nicer decorations. Though I had not been bothered in my previous villa, it struck me that some rooms within the same price bracket vary in quality. |The food at the resort was very good. Multiple restaurants offered a range of styles to enjoy, and I found enough variety to keep me occupied during my stay. Pantai was my favourite restaurant at the resort. The atmosphere, with its open air wooden lounge with a view over the bay and the Singapore towers, is extremely comfortable and cozy. The music selection is great and makes the place feel calm and pleasant. The food is especially great, with deep and rich flavours, and the portions are very generous.|It is worth noting that, while the food is reasonably priced, the inclusion of tax and service charge make the prices soar on the final bill. |I had come to relax and found ample opportunity to. The Beach Bar area was too noisy for me, so I spent the majority of my stay on the beautiful beach, with its view of the Singapore towers. The beach is very quiet as it is close to the spa, and I noticed very few people came, so I was alone most of the time. This also meant that there were no staff around the beach, and so some amenities were missing which could have made the beach more comfortable (mattresses for the sunbeds etc). I still very much enjoyed it. The water is not very clean, owing to the proximity to Singapore, and there are rocks in the water. Signs put up mentioned the risk of stone fish in the rocks and discouraged swimming, but I found a spot with fewer rocks and had no issue. |The spa was also a highlight of my stay. I found the massages to be very high quality, with a wide range of services offered, allowing me to try out different styles. It is right next to the beach, so you can hear the waves during your massage. It was overall extremely pleasant. |Finally, the staff provided a very high quality service. Every request was taken care of quickly and efficiently, and I found the staff to be extremely kind and helpful no matter the situation. It was a pleasure to meet and speak to the staff, which made my trip even nicer. |At the spa, Ruly, Usna, and Diah, gave me extremely pleasant massages, and Jasmine at reception was lovely to interact with. |At Pantai, Ely was particularly kind in taking care of my special requests, and Yuyun, the manager, was kind enough to give me dessert on the house. At Tiigo, I really enjoyed talking with Ventina. |I am of course missing many others whose names I did not catch. My point is simply that the quality of the service made my stay even better. |Overall, Montigo’s proximity to Singapore, as well as its reasonable price, makes it a very convenient get-away to relax. I...

Montigo Nongsa Resort is a must go for a relaxing retreat in Batam to rest and recharge from the daily rush of City life. Just by simply being there, immersed in the beauty of white washed villas by the sea, you will feel like you're in Greece. Soaking in the scenic view all around you everywhere you go and vibes of a slower pace of life, all the stress slips away. In the resort, commuting is done using a buggy, or you can have a delightful walk discovering paths and scenic places not covered by the buggy.The villa is my beautiful cozy home for the retreat with its own Infinity pool giving me all time access to the magnificent sea view, sunset and cloudy skies overhead. I can lounge on the poolside bench for a sunbath watching the ferries and sea activities or admire the broad expanse of the dark cloudy skies overhead with planes flying above at night truly quietens one's spirit down in an amazing life by the sea.Adding sparks and highlights to the already perfect life here in Montigo Resort is the abundance of daily breakfast at Tadd's Restaurant. The staff here (including Sara and another gentleman staff whom I didn't ask for the name) are amazingly friendly and helpful, ensuring a pleasant breakfast experience for you.If you have booked recreation activities in advance, you would be pleasantly delighted that staff from the Recreation Club would be there at Tadd's before you come for breakfast to meet you and assure they will bring you to the Recreation activity after breakfast! Wow! What a seamless experience to make you feel so welcome and well taken care of! Thanks to Chyntia, Coco, Yoga, Wahid and Bruhan from the Recreation Club. Chyntia has thoughtfully planned the sequence of the activities when I booked several activities over a few days without fixed dates and time to allow easier booking depending on tidal conditions and other guests' bookings.You can try your hands at the Airsoft Gun. Coco from Recreation Club will guide you on the shooting techniques. As a first timer with Airsoft guns, I'm certainly pleased to have hit 2 targets using 30 pellets. Next is the kayaking. Yoga from Recreation Club will brief you on using the paddle and take photos and videos for you from the shore. Just paddle out to the peaceful sea and take in the entire landscape of Montigo Resort from the kayak. I'm also amazed at the opportunity to see a tiny flat crab clutching onto a floating cardboard raising one leg at me at sea! Another exciting adventure is the ATV! Wahid from the Recreation Club will help you get familiar to the ATV in no time and guide you on a tour to the dirt track and the nearby farm in the ATV if you choose the one hour session! Along the way, he will help take photos and videos to capture your memorable ATV journey. Lastly, you can opt for a 2 hour bike tour to 2 kampungs! Guided by Bruhan from Recreation Club, you will see the captivating rustic local life scenes, the nature and beach along the way. You will also see the mangrove village where paintball activity takes place. Bruhan will also take photos and videos for you when we pause for breaks. Thankfully, Bruhan brought along a bottle of mineral water for me for regular hydration during the tour! It totally skipped my mind to consider bringing water along!To ease the muscle soreness, end the day with a blissful soak in the Infinity pool or warm bathtub with an essential oil bath bomb. Breathe in the aromatic scent and relax.So much wonderful memories and delightful experiences at Montigo Nongsa Resort leaves me looking...