Natra Bintan, a Tribute Portfolio Resort — Hotel in Bintan Island

Booked Natra for a weekend getaway for a total of 13 pax, ranging from a 3 year old toddler to 6 elderly pax and everyone thoroughly enjoyed their stay!

The resort is just a 5 min shuttle bus ride away from the ferry terminal which made it incredibly convenient. The rooms were clean and despite it being a “tent”, the air conditioning was powerful. Only gripe would be the soundproofing of the rooms.

Breakfast was decent with quite a variety of offerings, our favourite being the live indomee station. Another resort (Anmon) was just next door and easily accessible so that provided us with an alternative meal option (great variety and pretty good quality too). Our package came with a free dinner which I upgraded to a bbq outside our tent and the food portions were more than enough even for big eaters like us. Pretty yummy too and especially if you have a big party, I would recommend booking a bbq cook.

Above all, the service by all staff was impeccable! Buggy stuff were always happy to drive us around (wait times for the buggy were also close to 0), restaurant staff always ready to serve. Special shoutout to 2 groups of people: Reservation staff whom I was chatting with on WhatsApp who helped me arrange for 5 tents in a cluster so our family could be together. Also made very personalised and sound recommendations for a kelong dinner outside of the resort and arranged everything from reservation at the restaurant to transport. This really gave me a piece of mind pre-trip and reduced my anxiety leading up to the trip (had to make sure everything went smoothly for the entire family!) Mr Debi whom we first met at the ferry terminal. We met him again on a few other occasions and observing how my mother in law who has dementia, had trouble getting on and off the mini bus, took the initiative to arrange for a car on the day we were to return to the ferry terminal just for her and her helper, at no additional cost. He even personally saw to it that she was given priority boarding at the ferry terminal. These were not requests made by us but arrangements proactively made by Debi to which we were so grateful for. From our chats, we understand he has been with the property even before it was acquired by Marriott and his passion for the property and its guests really shine through. Congratulations on such a gem of a staff and I hope there’s some way his genuine care for his guests are appreciated.

The only gripe I have is regarding the scheduling of massages, which were part of the package that I bought. We tried to book massages for everyone immediately at check in but were told that slots were full the entire duration of our stay (3D2N). The staff then tried to squeeze us in 1 slot at a time but with 13 different slots with a group, you can imagine that was quite difficult for us to work around which also meant we had to sacrifice family time together (defeating the purpose of the trip entirely). There was some miscom along the way and while this could be handled better, I applaud Ms Lastri for trying her best to accommodate us as best as possible. She even went around the property in search of me to clear up some miscom regarding the slots. Eventually, we all managed to get our massages done albeit at less than ideal times (like in the middle of our bbq dinner and at 9am right before check out). If this is quite a popular service, may I urge the reservations team to reach out especially if it’s a big party like ours. Or in my case, since I was already in contact with someone pre-trip, perhaps we could have been offered an option to pre-book the service.

Overall, 10/10 recommend this property especially if you’re travelling in a big party and need to consider the needs of elderly folks and kids! Thanks Natra for the...

25/5 | |It was last minute plan to bintan island and we booked at bonvoy natra bintan. A few days before our trip i did text thru WhatsApp Natra customer service about our arrival it was fast response and yeah they do provide service pickup shuttle from the terminal bintan telani ferry to their hotel just provide them our ticket transaction and they do standby someone who gonna pickup during the day itself. Our ferry terminal to their hotel hotel it took about 5-10 mins ish journey once we reach the hotel our plan to just park our luggage while exploring other place. But surprisingly we are able to do a check in by 11.40 ish . The front desk really did her great( i couldn’t remember her name start from (Letter M i guess) she really passionate with her job after she explained to us about the facilities how and where once all done they send the bellboy to guide us to our room since it just so near the front desk so we just walk to the room. The room that we choose are Pool View King Tent With Sofa Bed And Whirlpool the room can fit up to 4 pax can req either king or twin bed along with pull out sofa bed. Oh btw this place has a big lagoon that under 3rd parties which is all the water sports activities are not inc in of our hotel facilities but they do have packages with or just 1 water sports itself and for hotel guess have 20% off which is for me affordable which is we do cable ski and lagoon kayak during sunset it was so nice and not so humid btw here the sunset is around 5-6pm ish . The hotel does provide shuttle to lagoon beach with the timing provide and need to register in advance at the front desk the shuttle is twice a day or you may book grab its available in bintan island. The resort itself got do package like common that we heard only non breakfast and breakfast. But here they do have breakfast + dinner (BBQ) or breakfast + lunch + dinner (BBQ) that could share up to 3pax for small eaters but we decided to just have our dinner at the patio restaurant & bar the food is on the standard. the portions and the food quality make the restaurant is worth to try with peaceful surroundings and amazing waiters are so polite and keep attending to anyone in the restaurant to make sure that we satisfy with the service.|so far the that made us so amazed here is a scattering of stars in the sky which is hard to get in my place and feel so appreciated to the universe and so calm sometimes after run from the city bustle. And while seeing the scattering of stars we able to do a breeze walk about 1.99km even the darkness of the moon illuminates the path and every 5-10 mins that a security keep rounding the place which is make us feel so safe to be surrounded. One the next day for breakfast we went out for breakfast that a few varieties from asian, western and got their local which is Indonesian and i would like to compliment one of your services staff at the restaurant if im not wrong his name is (YOGI) from the time we check in until every time when we pass by the restaurant he will keep greeting not only us but those who’s pass by at the restaurant either to the lagoon or back to the room. And during check out in the afternoon we decided to do extend our check out since our return ferry is around 5 ish ++ pm and front desk told us that we able to extend until our ferry depart with price discounted price (1 Million IDR) and for us is so affordable price and they arranged shuttle to the ferry terminal. So far natra has left me a great experience and i look forward in stay in natra again in other different room and lastly as i can say if looking to avoid from the city bustle you may choose bintan rather...

25/5 It was last minute plan to bintan island and we booked at bonvoy natra bintan. A few days before our trip i did text thru WhatsApp Natra customer service about our arrival it was fast response and yeah they do provide service pickup shuttle from the terminal bintan telani ferry to their hotel just provide them our ticket transaction and they do standby someone who gonna pickup during the day itself. Our ferry terminal to their hotel hotel it took about 5-10 mins ish journey once we reach the hotel our plan to just park our luggage while exploring other place. But surprisingly we are able to do a check in by 11.40 ish . The front desk really did her great( i couldn’t remember her name start from (Letter M i guess) she really passionate with her job after she explained to us about the facilities how and where once all done they send the bellboy to guide us to our room since it just so near the front desk so we just walk to the room. The room that we choose are Pool View King Tent With Sofa Bed And Whirlpool the room can fit up to 4 pax can req either king or twin bed along with pull out sofa bed. Oh btw this place has a big lagoon that under 3rd parties which is all the water sports activities are not inc in of our hotel facilities but they do have packages with or just 1 water sports itself and for hotel guess have 20% off which is for me affordable which is we do cable ski and lagoon kayak during sunset it was so nice and not so humid btw here the sunset is around 5-6pm ish . The hotel does provide shuttle to lagoon beach with the timing provide and need to register in advance at the front desk the shuttle is twice a day or you may book grab its available in bintan island. The resort itself got do package like common that we heard only non breakfast and breakfast. But here they do have breakfast + dinner (BBQ) or breakfast + lunch + dinner (BBQ) that could share up to 3pax for small eaters but we decided to just have our dinner at the patio restaurant & bar the food is on the standard. the portions and the food quality make the restaurant is worth to try with peaceful surroundings and amazing waiters are so polite and keep attending to anyone in the restaurant to make sure that we satisfy with the service. so far the that made us so amazed here is a scattering of stars in the sky which is hard to get in my place and feel so appreciated to the universe and so calm sometimes after run from the city bustle. And while seeing the scattering of stars we able to do a breeze walk about 1.99km even the darkness of the moon illuminates the path and every 5-10 mins that a security keep rounding the place which is make us feel so safe to be surrounded. One the next day for breakfast we went out for breakfast that a few varieties from asian, western and got their local which is Indonesian and i would like to compliment one of your services staff at the restaurant if im not wrong his name is (YOGI) from the time we check in until every time when we pass by the restaurant he will keep greeting not only us but those who’s pass by at the restaurant either to the lagoon or back to the room. And during check out in the afternoon we decided to do extend our check out since our return ferry is around 5 ish ++ pm and front desk told us that we able to extend until our ferry depart with price discounted price (1 Million IDR) and for us is so affordable price and they arranged shuttle to the ferry terminal. So far natra has left me a great experience as i can say if you looking to avoid from the city bustle you may choose Bintan rather...