Goodrich Suites — Hotel in Jakarta

I am honestly disappointed with the service from workers at a 5 star class hotel in an elite area, namely in Kemang. Before I entered the hotel, I registered via WhatsApp asking for a baby bed for my toddler. Even when I arrived at the hotel, I reminded him again. I even called 2 or 3 times to ask why it hasn't been delivered yet. I even brought my stuff to my room myself because there was only one tool to carry customer's stuff to their room. Seriously for a 5 star hotel?? For the room and bathroom I was quite satisfied because it was big and quite clean. Then for breakfast, I eat at 09.45 in the morning which is they close at 10.30 but some of the food is empty and cold and then not refilled. In any hotel I stay, it's not even a 5-star hotel, even if the food runs out and closing time is still quite far, it's always refilled. Quite shocked. Then for the taste of the food apart from dessert, honestly quite disappointed again. Even on the table there is no tissue. My child accidentally spilled the infusion water then under the baby's chair was full of water and I asked some woman to clean it along with saying sorry for the trouble. The woman who guards the coffee machine idk the name with an unfriendly face just looks at it and nods her head. A man came long enough just to clean the floor. And indeed this woman is quite unfriendly to customers, yes, because there is no greeting whatsoever because when I entered the breakfast room I felt wow, it was really bad, there was no one guarding the front to ask what room it was from. Come in, just come in😅 even the workers there, if they run into a customer, don't say hello, just pass by. My suggestion it would be better if the workers were retrained for the sake of the continuity of this hotel itself, because my husband (a foreigner) gave an opinion that this hotel actually had to improve for many things because he had never found a 5 star hotel with service and breakfast like this. Parking area is also very limited. Sorry but this is an honest...

Don't let the 5-star rating fool you. I've stayed in other 5-star hotels in Jakarta, and this one is a 3-star at best. My experience here was rather disappointing, and here's why:

Noise The hotel is located right next to a highway, which evidently is used for illegal bike racing at night. Imagine trying to get some sleep only to be rudely awakened by the deafening screams of heavily modified underbone bikes zooming past until the wee hours of the morning. There is no soundproofing in the windows, which means you'll be hardpressed to get a good night's sleep. Once you actually do manage to fall asleep, the dawn prayer call from the nearby mosque is loud enough to wake you once again.

Fittings & Furniture The furniture is mediocre, and the fittings are in dire need of repair. Thin, tiny pillows on a king-sized bed Shower temperature goes from freezing cold to scalding hot and back to cold. no matter how you set it Lights are extremely dim, some don't work The mini-fridge in my room didn't work and had to be replaced Curtains had cigarette burn marks, and smell like they haven't been washed in months Closet smelled like wet dog for some reason

Restaurant/Buffet breakfast Buffet is pedestrian with limited choice On my second day I was told they are not serving a buffet and I had to choose between 'Asian' and 'American' breakfast. The 'American' breakfast was 2 pieces of cheap bread, one slice of beef bacon, mushrooms, half a tomato with a quarter slice of Kraft cheese on it, and some fruit.

Staff The staff was pleasant, but Room Service is quite slow. I had to call 3 times just to get a bucket of ice delivered. It took them over an hour.

Overall I wouldn't recommend this hotel as there are much nicer ones in Jakarta...

After read the recent reviews so I decided to request few things when I booked and check in. Quite room and not in front the toll road. King size bed and non smoking Not same floor with bar/restaurant

And I got quite and nice room but some things really need to be improve and it have been informed by many others guests: Pillows must be changed it with new because it was too thin to sleep with and not clean enough. Towels must be changed with new or you must laundry with bayclin and citric acid so it's help to returns the white colour and brighter. Give some softener, too. The aircon need to improve not cool at all, we asked engineers and they responded fast but the aircon still on off. They offered to change the room but we declined since we stay only 1 night. The vitrass has broken, need to changed/replace and Gordyn need to wash..quite dirty. Water washer on off between hot and cold.. need to be service and maintain well.

Good values: All staffs are very nice, friendly, welcome and fast response since at security at parking area, receptionist at lobby, engineering staffs, housekeeping, waiters at restaurant. All of them very nice and friendly.

Very spacious room and bathroom with nice view to Kemang Mall

All the room from bedroom, bathroom, toilet, public place, Restaurant, Gym, are clean and spotless.

Strategic location near to toll road, Kemang Mall, restaurants around Kemang.

Hope my review will help...