OYO 91829 Hotel Artha — Hotel in Mataram

Rooms are nothing like in the photos, dirt and cobwebs in every corner and on every surface. The ensuite bathroom resembled those found at any roadside truck stop, it was covered in scum, the stench was foul and it had no toilet seat or sink. Bedding was itchy, pillows were rock hard and you could feel every spring in the mattress. When we asked to book one of the advertised trips listed on the Hotel Artha paperwork supplied in the room the staff just pointed at a phone number and told me to do it myself but would not let me use their phone, super helpful. The room was cheap but this is no excuse, we have stayed at infinitely better places throughout Indonesia for the same price or less. DO NOT STAY HERE, there are much better...

BAD. Not a pleasant stay. The room was dirty. The "bathroom" was appalling. The toilet was grim. No toilet seat, no sink, no paper, I don't think a cleaning product has ever been used in here. It stank of wee. Which made the bedroom... smell of wee. The beds had hairs in it and the mattress was saggy and broken. The pillows where like bricks. Their where cockroaches and mice. This was incredibly uncomfortable and unpleasant. I didn't want to touch anything, and sleep didn't really happen. We left as soon as the sun...

I definitely don’t recommend Artha Hotel in Mataram. The rooms are unhealthy, dark, not clean. There are bed bugs, the ashtray is still full on the table. No toilet seat and no washbowl in the bathroom. You have to pay an extra for toilet paper and soap. The receptionist perfectly speaks English but pretends she doesn’t understand when she doesn’t want to answer a question. Unsafe location. The door of the room doesn’t close. The breakfast consists in bread and tea or coffee. Sheets and towel are torned apart....