Hotel Serrata — Hotel in Semarang

I was spending the nights here for two days with my family. In the first day, the service was good. From the receptionist till the employees who accompanied us to the room, they cooperated well. Yet, the problem occured in my second day of staying. THE BREAKFAST SERVICE WAS TERRIBLE. How did they treat us like strangers yet we're visitors there in fact? Here, you'll be given kind of coupon to exchange it with breakfast. It was written that the breakfast time would be available from 6-10 am. When I went to the pantry at 8.30, the food was almost run out. I was waiting for about 30 minutes till I decided to talk to the receptionist. She told me she had called other employee to serve us. But, the employee just never showed up. I was going back and forth to the receptionist table for just making sure that I and my sisters got our food. And finally, one employee came and I directly asked him to cook us some omelette. That's it. My breakfast was just a plate of white rice and an omelette. There was no much food left. I had no energy anymore to scold her for refilling the other food. Almost 5/6 times, I was ranting at her. What a great breakfast to start a day! Fyi, there was a wedding held in the main hall (front room) when this tragedy happened. And you know what? The receptionist told me that there are no employees around due to that wedding event. Shortly, she tried to ask for my understanding for not being able to treat us good enough because of the wedding. Such a shame. How poor their services are! I know, mayhap some of you might be wondering why I'm creating such a ruckus for the mere thing,breakfast. No, Honey. IT IS A MAJOR THING. It is a hotel. Their jobs to deliver good services is needed. What would you expect but good services while staying at a hotel? We dont want our money wasted, right? I had visited many hotels from the cheapest to the most expensive, or from the simple one to the luxury ones. This was the worst. Buat yang tidak bisa bahasa Inggris, perhatikan omongan saya. Pokoknya, hotel ini tidak recommended. Cari saja hotel lain. Kalau ingin tetap ke sini, silahkan. Semoga saja mereka sudah...

I only here to swim. The swimming pool are quite clean and good. But I want to express my dissapointment about the hospitality, food service in particular.

I was accompanying my wife swim 2 days in a row. In first day, the waiter are good. (The male one, the one who's charge in receptionist).We order seafood fried rice with prawn crackers, later he informs that the kitchen cannot offer prawn crackers crackers but he do the extra mile by giving us a plate full of regular crackers.

In second day, we order chicken fried rice to waiter (different from previous day, that day was female waiter). The food comes without crackers, when I asked why the food doesn't come with crackers, while we got full of crackers on previous day, she said all the fried rice menu doesn't include crackers, and if I said I got it on previous day, it is from the effort of waiter itself.

Then.. Why you don't do the same way? I mean.. You work in hospitality industry right? And one of your performance measures is providing satisfactory service to your...

I've stay here for 2 days with my family for my brother graduation.. that was my second visiting after 3 years. In my first time here it was a great place, big room, clean bathroom and all neaty. But, in my second time visiting it was shocking. I ordered family room for 4 adult and the room was bad really bad. First, The room is in basement and i cant got signal there, i ask them for their wifi signal but it didnt work. Second, the AC didnt work well too, we ask them to fixed it but slow respond, the bathroom is the worst.. they had big bathroom but soooo dirty, looks like they didnt clean the bathroom well, there had so many dirty spot in every corner of the bathroom even around the toilet. AND THEY HAD DEAD COCKROACHES in the room and bathroom. I cant even believe it. I had bad experience here and i promise this was my...