Lampung Marriott Resort & Spa — Hotel in Sumatra

We stayed at Lampung Marriott resort in mid October for two nights for a birthday event and had an overall pleasant experience. The brand new resort was beautiful, the spacious lobby located on a higher ground has a majestic view of the beach, and of the lovely garden leading to the pools by the beach. We arrived at around 3:30 pm, Maisya was very courteous and helpful, she assisted us with check-ins and informed us that only two out of the three rooms we booked were ready. She apologized that we had to wait for the third room and it was almost another hour before the third room was finally ready. One of the three rooms had a welcome tray on the table with a handwritten note and beautifully arranged fruits and snacks. Mona the manager on duty stopped by to greet us warmly when we were checking in, she acknowledged our Bonvoy status and informed us of the complimentary photo session we could reserve to commemorate our stay. A staff was walking around the lobby area offering complimentary gelato in sample cups for refreshments, which we thought was delightful. All the bedrooms have decent space with bed(s), a sofa, a mini fridge and a mini patio with beautiful ocean views. Bathroom was spaciously modern and had both a tub and shower area. Complimentary pairs of flip-flops for the beach (instead of indoor slippers like in most other hotels) and a plastic shopping bag with Lampung Marriott printed on them were provided in each room, made for nice souvenirs. All the staff were very friendly and would go out of their way to accomodate any request or inquiry we might make. The hotel surprised us with a complimentary cake sent to our room with a birthday greeting, a thoughtful gesture which we appreciate. Breakfast and dinner at Hara were as expected for a five star level resort such as Marriott, the food and drink selections were abundance, from traditional local fares to international menu.. it was a treat to see some indian menu being offered at breakfast in addition to everything else. The staff happily prepared freshly cut dragonfruit and brought it to our table with such efficiency when we inquired whether the fruit was available. Sabreena, the general manager of the resort gracefully stopped by our table during breakfast and was so humble and kind, it was a pleasure to chat with her. There was a slight hiccup at checkout when my sister waited almost 40 mins in our room because front desk said they were sending an employee to bring up some refrigerated items that we asked the hotel to store for us, when in fact the items were already sent out to the waiting car along with the rest of our luggage. Better communication among the staff and between depts was needed. The front desk did apologize profusely for the miscommunication. There was a wild life sanctuary within walking distance of the resort, near the snorkelling spot, that housed different breeds of birds. It was an interesting place to visit, I just hope the sanctuary will not get overwhelmed with visitors and will still put the animals’ wellbeing as their priority as the resort gets more well known. The resort provided fish food at the snorkelling spot to entice fish to come closer so guests can have upclose encounter with the fish. Overall a very enjoyable stay and would not hesitate to stay here again on...

From the moment we arrived at the Marriott, we were welcomed by the security and concierge, with warmth and professionalism that set the tone for an unforgettable stay. The check-in process was seamless, and the front desk staff went above and beyond to accommodate our requests, ensuring that every detail was perfect from the start. (I'm sorry I couldn't remember his name)||The room was nothing short of spectacular—immaculately clean, elegantly designed, and offering breathtaking views that made waking up each morning an absolute delight. The housekeeping team and Restu did an outstanding job, keeping our space pristine and well-stocked with all the essentials. Their attention to detail and personalized touches, made us feel truly valued as guests.||One of the highlights of our stay was the exceptional service at the Hara. Fadli was incredibly attentive, offering personalized recommendations and ensuring that each meal was an exquisite dining experience. The food was nothing short of phenomenal—each dish was expertly prepared with fresh, high-quality ingredients that delighted our taste buds. Breakfast, in particular, was a daily treat, with a wide selection of delicious options served with impeccable hospitality, even though there were no buffet arrangement.||The hotel's amenities exceeded our expectations. The pool area was a serene oasis, perfect for relaxation, and the spa experience was pure bliss. The fitness center was well-equipped, making it easy to maintain our workout routine while traveling. The wild nature surroundings and animals hooked us! It was truly an experience for our family.||As parents, finding a resort that caters not just to adults but also provides a safe, engaging, and fun environment for children is always a top priority—and this Marriott property delivered beyond our expectations! From the moment we stepped into the Kids Club, we were blown away by the vibrant and thoughtfully designed space. The daily activities were outstanding! From arts and crafts to cooking classes, treasure hunts, and detective games, every day brought something new and exciting. The staff did an amazing job keeping the children engaged, ensuring a perfect balance of fun and learning. Beyond the activities, we were deeply impressed by the level of care and attention provided by Shanaya and Yulio. I can say Marriott legendary service run through their blood :p ||What truly set this Marriott property apart, however, was the extraordinary service from the staff. Every team member we encountered was genuinely friendly (even the gardener), professional, and dedicated to creating a welcoming and luxurious experience. They anticipated our needs before we even had to ask, and their genuine care and hospitality made our stay truly remarkable.||Leaving was the hardest part, but we know for certain that we will be returning to this property again. This hotel exceeded all our expectations and left us with memories that we will cherish forever. Well done Albert and Team!||Highly recommended – a true...

From the moment we arrived at the Marriott, we were welcomed by the security and concierge, with warmth and professionalism that set the tone for an unforgettable stay. The check-in process was seamless, and the front desk staff went above and beyond to accommodate our requests, ensuring that every detail was perfect from the start. (I'm sorry I couldn't remember his name)

The room was nothing short of spectacular—immaculately clean, elegantly designed, and offering breathtaking views that made waking up each morning an absolute delight. The housekeeping team and Restu did an outstanding job, keeping our space pristine and well-stocked with all the essentials. Their attention to detail and personalized touches, made us feel truly valued as guests.

One of the highlights of our stay was the exceptional service at the Hara. Fadli was incredibly attentive, offering personalized recommendations and ensuring that each meal was an exquisite dining experience. The food was nothing short of phenomenal—each dish was expertly prepared with fresh, high-quality ingredients that delighted our taste buds. Breakfast, in particular, was a daily treat, with a wide selection of delicious options served with impeccable hospitality, even though there were no buffet arrangement.

The hotel's amenities exceeded our expectations. The pool area was a serene oasis, perfect for relaxation, and the spa experience was pure bliss. The fitness center was well-equipped, making it easy to maintain our workout routine while traveling. The wild nature surroundings and animals hooked us! It was truly an experience for our family.

As parents, finding a resort that caters not just to adults but also provides a safe, engaging, and fun environment for children is always a top priority—and this Marriott property delivered beyond our expectations! From the moment we stepped into the Kids Club, we were blown away by the vibrant and thoughtfully designed space. The daily activities were outstanding! From arts and crafts to cooking classes, treasure hunts, and detective games, every day brought something new and exciting. The staff did an amazing job keeping the children engaged, ensuring a perfect balance of fun and learning. Beyond the activities, we were deeply impressed by the level of care and attention provided by Shanaya and Yulio. I can say Marriott legendary service run through their blood :p

What truly set this Marriott property apart, however, was the extraordinary service from the staff. Every team member we encountered was genuinely friendly (even the gardener), professional, and dedicated to creating a welcoming and luxurious experience. They anticipated our needs before we even had to ask, and their genuine care and hospitality made our stay truly remarkable.

Leaving was the hardest part, but we know for certain that we will be returning to this property again. This hotel exceeded all our expectations and left us with memories that we will cherish forever. Well done...