Jet Hotel, Sure Hotel Collection by Best Western — Hotel in Caselle Torinese

In one word : bad. We were looking for a simple but comfortable place to stay overnight, before taking a flight early in the morning from Torino Airport. Let's get it straight : location is perfect (5' drive from the airport's departures) although one entrance is hard to find (next to the Burger King restaurant), car parking is secured onsite with protection from rain and bed is comfortable. That's it, for the rest it has just been disappointment after disappointment: Service was beyond terrible : slow at the reception (a young woman being alone), other customers almost yelling as their requests were not heard (I do not blame anyone, but I noticed it quite a few times on less than 24h spent there, so I suspect some management issues). Our room did not come with 2 sets of towels even though we booked it for 2 people (through Booking.com), frustrating when in the bathroom you are just looking for spare towels. Reception could get it for us fortunately. Elevator looked like it came from Middle Age. We called it the first time with our luggage on the ground floor, it took 5' to come and we instantly regretted it as soon as we got in. It was clunky and slow, we decided to use the stairs afterwards. Cleanliness of the room could have been better, as I noticed some hair on the mattress underneath the bedsheets. This is not up to a 4* hotel standards. Overall, the place looked like it was "empty". Decoration was very cold and strange, hotel is definitely in need of a fresh coat of paint and some modern renovation. Lastly, a completely ABSURD situation which made our short trip even worse. At around 9 PM, the fire alarm went off in the whole building. Thinking there was a fire, we walked down the stairs, leaving our stuff behind in the room. When coming out from the main entrance, no one was there. We waited 5' - some customers also went out, being lost and waiting for instructions. Then 10' passed, the alarm was still on and customers/waiters from the main restaurant (left aisle) were still acting as normal, staying inside and enjoying their meal. I was desperately trying to find someone from the staff, to ask what was going on. After 15', we saw people from the hotel walking inside the reception. Apparently, they did not know how to turn the alarm off! The young receptionist was welcoming guests in this blaring atmosphere. How did we know this was just an alarm malfunction and not real smoke? After 30', the alarm finally went off. But no one from the hotel came to apologize or declare we could go back safely to our room, with an explanation of the underlying reason the alarm went off. This is just a dangerous behavior towards anyone in the hotel, including the...

albergo ristorante caratteristico in stile alpino, dalle camere si ammiranno le adiacenti montagne delle Valli di Lanzo e il Canavese, è vicinissimo all'areroporto e gli aerei non si sentono, è ideale anche per meeting e conferenze aziendali, dispone di grandi ambienti con schermi , eccellenti colazioni dolci e salati, ampio parcheggio interno, molto riservato.

hotel typical Alpine-style restaurant, from the rooms you will admire the adjacent Lanzo and Canavese valleys, it is very close to the airport and the airplanes do not feel, it is also ideal for business meetings and conferences, it has large environments with screens, excellent sweet and savory breakfasts, ample internal parking, very private.

hotel de estilo alpino típico restaurante, desde las habitaciones podrá admirar los valles adyacentes de Lanzo y Canavese, está muy cerca del aeropuerto y los aviones no se sienten, también es ideal para reuniones de negocios y conferencias, tiene grandes entornos con pantallas, excelentes desayunos dulces y salados, amplio estacionamiento interno, muy privado.

Hoteltypisches Restaurant im alpinen Stil, von den Zimmern aus bewundern Sie die angrenzenden Täler Lanzo und Canavese, es liegt sehr nahe am Flughafen und die Flugzeuge fühlen sich nicht, es ist auch ideal für Geschäftstreffen und Konferenzen, es verfügt über große Umgebungen mit Bildschirmen, ausgezeichnetes süßes und herzhaftes Frühstück, reichlich interner Parkplatz, sehr privat.

restaurant typique de style alpin, depuis les chambres, vous pourrez admirer les vallées adjacentes Lanzo et Canavese, il est très proche de l'aéroport et les avions ne se sentent pas, il est également idéal pour les réunions d'affaires et conférences, il a de grands environnements avec écrans, excellents petits déjeuners sucrés et salés, ample parking intérieur, très privé.

типичный в альпийском стиле ресторан, из номеров вы будете восхищаться соседними долинами Ланцо и Канавезе, он очень близок к аэропорту, а самолеты не ощущают, он также идеально подходит для деловых встреч и конференций, он имеет большие условия с экранами, отличные сладкие и соленые завтраки, просторная внутренняя парковка,...

we will never come back again,We used to come to this hotel, both for its convenience near the airport and for the very good restaurant, unfortunately the management has changed and given my allergy I ordered a porcini mushroom risotto without the amaretti, and after waiting almost an hour since I had finished the appetizer, it finally arrived WITH THE AMARETTI, luckily I noticed it before eating and I gave it back, I asked for the bill and they brought me a bill placing it directly on the table without a container, as it should be in any restaurant I put the money on the table, never seen in my life, the bathroom in the room had only one 10 ml bottle of shower gel and one of youth hostel-style shampoo, for 2 people, but the surprise came when the waiter first collected the bill and the cash, then brought them back telling me that we had to go and pay at the reception. But it didn't end there. When we arrived to pay at the reception, we met an old acquaintance of ours, the manager of a property from which we had escaped a few years ago. The rooms were filthy, full of cobwebs, and the restaurant allowed smoking inside. How unfortunate! I strongly advise against wasting your money at the Jet Hotel in...