Hakkei — Hotel in Maniwa

We stayed at this lovely ryokan at the end of August. It was not one of our planned accommodations but due to the typhoon more south we needed to change location and find a place to stay. What an absolute treasure it was and the staff were exceptional in every way. I arrived quite sick, caused by a virus I picked up in my travels. The staff immediately saw to my every need and expressed genuine concern and care, ensuring that I was comfortable. The owner (I'm sorry I have forgotten her name) she was so helpful as was all the staff, but the jewel was Wasim. The owner (a delightful kind lady) and Wasim gently approached me at breakfast and suggested I go to the nearby hospital to be seen by the doctors there. They rang ahead - Wasim drove me, waited for me and translated what the medical staff were prescribing from Japanese into English for me. Wasim was so respectful, patient and just awesome. I cannot express enough how grateful I was, and am for these lovely warm people. On top of that, our room was so comfortable, overlooked the river and the onsens were warm and ambient. As a vegetarian the cuisine was carefully prepared for me, delicious and I was so so pleased. I am not one to want so much attention and rarely sick (unfortunately hacking scary viral cough picked up in Tokyo) but this was an oasis in a storm for me. I highly recommend this ryokan to anyone wanting to experience the warmth and charm of local but also diverse staff as well as experience a lovely ryokan. Whilst the accommodation, the food, the onsens and the environment were all lovely and thoughtful, it was all the staff that made this jewel stand out far more than any other place in Japan that I stayed. Thankyou so very much from a...

We visited Hakkie two days ago. Thanks to Hakkei and the excellent service provided by your delightful employee, Waseem, Samilo...., etc. Waseem helped us to sort out the technical challenge issue which was the transportation. He was attentive and listened to all my concerns with a great deal of patience. He picked us up at Kurayoshi JR station with polite and helpful attitude and also reconfirmed the pick-up time and place before we came. ||||During our stay, we found those people working there not just simply providing high quality service and also with heart-felt service which made you feel you were respected. Not I only the dinner was delicious, the server, Samiko served our table with ready smile and care approach. The whole evening was delightful with her efficient and courteous service. All of us enjoyed the amazing meal as the food was absolutely scrumptious. ||||An other Japanese young lady ( very sorry forgot her name) ecorted us to our room with friendly attitude. The view in the room was spectacular which right opposite to the Yubara Onsen. The massage chair is the highlight in the room. We could see the hotel service had a great quality, both because of it's comfortable and appropriate facilities, as well as service and constant concern for our comfort. Their professionalism and enthusiasm promptly exceeded my expectation. Such a pleasant experience would be pleasure to refer to...

We visited Hakkie two days ago. Thanks to Hakkei and the excellent service provided by your delightful employee, Waseem, Samilo...., etc. Waseem helped us to sort out the technical challenge issue which was the transportation. He was attentive and listened to all my concerns with a great deal of patience. He picked us up at Kurayoshi JR station with polite and helpful attitude and also reconfirmed the pick-up time and place before we came. ||||During our stay, we found those people working there not just simply providing high quality service and also with heart-felt service which made you feel you were respected. Not I only the dinner was delicious, the server, Samiko served our table with ready smile and care approach. The whole evening was delightful with her efficient and courteous service. All of us enjoyed the amazing meal as the food was absolutely scrumptious. ||||An other Japanese young lady ( very sorry forgot her name) ecorted us to our room with friendly attitude. The view in the room was spectacular which right opposite to the Yubara Onsen. The massage chair is the highlight in the room. We could see the hotel service had a great quality, both because of it's comfortable and appropriate facilities, as well as service and constant concern for our comfort. Their professionalism and enthusiasm promptly exceeded my expectation. Such a pleasant experience would be pleasure to refer to...