Kyukamura Norikura Kogen — Hotel in Matsumoto

There’s nothing that can make up for the way I was treated as I attempted to check in early. I had to do some work while the rest of my group hiked. I stayed in the main lobby area most of the morning and had a nice lunch in the restaurant.

Around 2 pm I attempted to check in as the lobby is uncomfortably warm. I was told I could not check in until 3. I then sat and watched as the staff allowed other guests to check in. I rarely experience deliberate rudeness/racism like this. I have encountered racism here in Japan on my occasions but today was the worst experience and I live in the deep South in the US. Today they were outright misleading and deliberately set me in the wrong direction.

I will not allow my programmers to book this location ever again. I would not recommend this...

Stayed for one night, on our way to climb the summit of Mt Norikura. Although a bit dated, the hotel keeps its high service level. All of the staff are extremly helpful, but there is only few that can speak english. Buffet breakfast and dinner are excellent and versatile, good value. If you can not sleep on futons, recommend twin room. Quite spacious for japanese hotel standards with a nice leafy outlook. Surprisingly, no showers in the room, but there is an onsen open 22hrs/day. Enjoyed outdoor...

Called in whilst doing a local walk. Typical Kyukamura Hotel set in a rural park setting. I like this government chain hotel. It's set in a less visited park than others closebye. This hotel seemed to slip past my check of finding this brand till we happened to explore the area. So this would be candidate for staying in. For anyone staying here you have a range of local hikes on well...