山陰湯村温泉 湧泉の宿 ゆあむ — Hotel in Shin-onsen

My review will come across as a complaint but hear me out before booking. ||First of all, I like the modern exterior and interior look of it - heard it has been renovated a few years back. That would be 1 star. I like the service I received during dinner. So personalized. However I also paid quite substantial for a 1N stay (about 54000yen) so there is a certain expectation of service. ||However, the room is poorly designed for cold weather. It has poor insulation. The heater was of no use as I could feel the cold numbness on my face when I was trying to sleep. In addition, because it was so cold, I walked down to the front desk at 1130 pm and realized there is no one there. There is only a cleaner left and a restaurant chef in the onsen. I tried to ask for a portable heater but all I got was mattress. He said there wasn't any portable heater. However, when I left the hotel the next day, I walked past several portable heaters placed along its bridge. ||My suggestion is they should install insulation doors like those traditional ryokans. In addition, have at least 1 hotel staff (not cleaner or chef) to man the front desk. Third, please have some buttons for guests to adjust the temperature of the heater - but this may be a fire hazard though. I will definitely avoid the hotel and I suggest you should too unless the hotel staff feedback that they have done the above points. I must say I had a bad sleepless night because it was so cold and I felt so cheated paying that amount to stay in a cold room. I also peeked into other rooms and sadly, they all have similar configurations - lack of insulations. ||I wonder if I am the only one...

My review will come across as a complaint but hear me out before booking. ||First of all, I like the modern exterior and interior look of it - heard it has been renovated a few years back. That would be 1 star. I like the service I received during dinner. So personalized. However I also paid quite substantial for a 1N stay (about 54000yen) so there is a certain expectation of service. ||However, the room is poorly designed for cold weather. It has poor insulation. The heater was of no use as I could feel the cold numbness on my face when I was trying to sleep. In addition, because it was so cold, I walked down to the front desk at 1130 pm and realized there is no one there. There is only a cleaner left and a restaurant chef in the onsen. I tried to ask for a portable heater but all I got was mattress. He said there wasn't any portable heater. However, when I left the hotel the next day, I walked past several portable heaters placed along its bridge. ||My suggestion is they should install insulation doors like those traditional ryokans. In addition, have at least 1 hotel staff (not cleaner or chef) to man the front desk. Third, please have some buttons for guests to adjust the temperature of the heater - but this may be a fire hazard though. I will definitely avoid the hotel and I suggest you should too unless the hotel staff feedback that they have done the above points. I must say I had a bad sleepless night because it was so cold and I felt so cheated paying that amount to stay in a cold room. I also peeked into other rooms and sadly, they all have similar configurations - lack of insulations. ||I wonder if I am the only one...

I love yumura onsen. it is a quiet must visit onsen village but full the surprise. yuam ryokan impressed me with their totally brand new renovated and modernised big heya (room), they served milk tea as welcome drink and I love it. needless to say, the staff are friendly and attentive. the onsen is better than expected, I love the outdoor onsen especially during winter (the time I stayed), the only things is that you need to take bus to come to here if you do not drive but the distance is definately acceptable not far from hamasaka. overall, highly recommended to come and experience onsen and kaiseki ryoli with...