Sunset paradise apartment — Hotel in Shanzu ward

I had by far the worst experience with this apartment and the agency I booked my trip with!! If i was to give 0 stars i would. I planned my mombasa trip at Sunset paradise shanzu a month prior my travel with MORAJ AGENCY and paid full price, she had all the time to plan and make sure everything was right and in place prior to her guests arrival but she did nothing! First the WiFi was not working, sockets were all faulty, it was a 4 bedroom airbnb and we only had 3 towels whilst there were 12 of us, the lights were going off since the the tokens were never enough, we had to keep calling for them to top up the tokens for the 4 nights we were there, how ridiculous! We had cockroaches as well, remotes were all broken and not working.. the list can go on! She was not sorry nor was she taking any accountability. I feel like i was robbed off my money. I would NEVER EVER recommend MORAJ AGENCY and this...