Magic Suite Al Mahboula - 2 — Hotel in Mahboula

Dear Magic Suite Mahboula Management.

I'd like to thank you in advance for being the accommodation that has been provided for us. But I hope that in the future the management can make changes and improvements for the sustainability of the hotel. I don't know how the system works for hotel management in Kuwait, but most hotels in countries that are in the tourist industry mostly focus on the quality and service of their accommodation, because of course customers will indirectly become word of mouth promoters that can benefit the hotel. But unfortunately I don't see that working in this hotel. Many things are detrimental to customers, ranging from the staff who are less caring and unfriendly to customers, the quality of security and safety of customers who are mortgaged because almost all customers have the same concerns about the elevator function. I personally as part of the former ILO team was very concerned about the condition of the elevators in this hotel. There are three elevators but only two of them are functioning, while the other one really tests the endurance of the customer's heart because sometimes the elevator doesn't function properly but turns into a trap that is quite terrible, plus the incident this afternoon where the elevator continued to move quickly from the G floor to the 24th floor without stopping at any floor intended by the elevator user. If my assumption is correct then it seems that the elevators in this hotel do not follow the international procedure to perform elevator maintenance at least every three months. Does it take an adverse event or casuistic mortality in this hotel for the hotel management to repent and improve the system? And another problem also came from the laundry. I don't know what happened to our clothes, because I just got my clothes still in wet condition, of course not ironed. And also I lost my clothes, I don't know what the laundry did, because there are so many wild assumptions that are very, very negative in my mind regarding the scandal of the loss of our clothes. Either our clothes got mixed into someone else's set or the laundrette had a strange fetish for our clothes. Also about the washing machine facilities, which we had enquired about with the receptionist but the answer was the same like the greeting card template, the content is always the same "we will give it to you tomorrow", but in fact there is no realisation of any kind. Therefore, once again, I have an assumption that seems to be correct that this hotel doesn't have a Quality Management Departement, so it is very, very far from being an excellent quality hotel. My suggestion is that in the future this hotel can choose competent employees who are also friendly in serving customers and responsive in fulfilling requests and suggestions from customers. Because hotels as a service provider business should serve customers, not hotels that are served by customers. Make improvements for the sustainability of this hotel itself.

Please pay attention...

Had a very good experience staying in Magic Suite Mahbulah. Rooms are perfect and well maintained. Staff is very good and friendly especially Receptionist Mr.Mahmud is very polite and helpful. Highly recommended to stay in Kuwait...

.Also the executive mr. Mahmoud abbas is very cooperative and helpful.. I am so happy with the hotel service and amenities.I was stayed in this property for one month as the part of a business trip...