Grand Hyatt Kuwait — Hotel in Zahra

The hotel itself is beautiful and the rooms were clean and comfortable no complaints there. However, the service we experienced was absolutely unacceptable and completely ruined what was supposed to be a celebratory occasion.

I had informed the hotel in advance that we were celebrating my friend’s graduation. I even arranged to have flowers and 10–20 balloons delivered to the hotel via my personal driver — nothing extravagant, just something thoughtful to mark the occasion. To my surprise, the staff refused to deliver the items to the room and instead confiscated them without notifying us.

When I called to ask why, I was told the balloons might “harm the room’s interior” — which made no sense. After several calls, I asked to speak to the manager, but was told she was “in a meeting.” I went down myself and found her immediately and that’s where things got worse.

The manager was extremely rude, making passive remarks about the flowers being “cheap” and insisting they would “dirty the room.” I asked why that would matter since housekeeping cleans anyway, and she snapped that the hotel isn’t responsible for cleaning “our” flower petals. When I pointed out that flower petals are often part of romantic packages in hotels, she replied, “We work with a supplier and know his work — not like yours,”.

She finally said we could keep our items only if we paid a 100 KWD deposit, which they immediately deducted from our card (not just held) and told us we’d have to wait two weeks for a refund. Not once did she apologize. In fact, she spoke to us in a condescending tone, saying things like “I’m trying to make this very simple so you’ll understand” completely uncalled for and humiliating.

This experience turned what should have been a joyful, memorable night into a frustrating ordeal.

To hotel management: I sincerely hope you review how guests are treated especially when they go out of their way to celebrate special moments at...

When I travel the hotel I stay in makes 50% of the experience especially if I go to a new country. Well Grand Hyatt Kuwait exceeded my expectations and made my stay abslutely wonderful.

First I would like to mention that it's one of the most luxurious hotels I stayed in and trust me, I visited 50+ countries and stayed in a lot of luxury hotels. Some of them had 5* for nothing, but this hotel absolutely deserves its five stars.

Room: Everything is of an incredible quality, from the tiles in the bathroom to the bed matress which was very confortable. I have back pain sometimes in hotels, but here I slept like a baby. Also, I liked the pillows, they were made especially for the hotel. They provide toiletries from Balmain and they offer a nespresso machine in the room. Their shower has a really cool system with buttons (unlike those where you turn the shower by mistake to the wrong direction and you get a rainy shower on your just styled hair, yep, did that so I do appreciate the buttons here). For me, a great hotel experience is all about the little details.

Spa&Pool: One of the most beautiful indoor pools I have seen. It looks so atmospheric and elegant! And they made a beautiful green garden outdoor where I took so many photos, it is really unique what they did. I also booked a massage which was really good and needed after my flight.

Other: -The hotel lobby looks incredible. -Their staff were so nice accomodating all our requests, including a late checkout and they also helped us print out boarding passes. -In Room dining food was so yummy, we had it every day during our stay. Their mezze selection is one of the best I have ever had. -Bonus: great location as it connects to a mall+if you want to visit Kuwait, you're in luck as it's only 15-20 min drive from all the tourist attractions.

Honestly I have no complains, normally my husband says I am quite picky, but this time all the boxes were ticked for a...

Hey there, globe-trotters! Pack up all your expectations and dip them in an exhilarating rainbow of thrills—the Grand Hyatt Kuwait! 🕌💖

Nestled comfortably in the heart of the city, like a glowing jewel in a grand crown, it's so conveniently positioned that you'll feel like all of Kuwait is at your fingertips. Guess what? There's even a fantabulous mall nestled right underneath, making shopping sprees as easy as pie. Talk about hitting the town in style! 🏙️🛍️

Ever experienced the magic of a genie in a bottle? That's what the services at Grand Hyatt Kuwait feel like. Fast, efficient, and cloaked in a touch of elegance that's best described as 'Hyatt-spellbinding'. They've got a team as friendly as your most jubilant buddy, ready to serve you with a sparkle brighter than the Arabian sun! 🌞💫

Wait till you step into the room, dear folks! Trust me when I say it's a slice of paradise, designed in a way that'd make even Da Vinci go 'whoa!'. Every detail is a celebration of aesthetic brilliance, promising a stay that's as beautiful as a rosy Arabian sunset. 🌅🖼️

Get ready to have your senses serenaded by dazzling views that steal the show and your breath away in one fell swoop. Imagine the city’s dramatic skyline unrolling before your eyes in an exquisite panoramic display. 🌇

And the food, oh, the food! Time for a confession—I'm still drooling over the Turkish restaurant’s breakfast. It's a carnival of flavors that dance on your tongue, creating a joyous symphony of delicious moments. It’s like the morning sun rising gently over the Bosphorus, served on a plate! 🍽️🌅

Returning? You bet! It’ll be booming with the top spot on my list of must-stay spots for my next visit. The Grand Hyatt Kuwait doesn’t just promise a good stay; it promises an experience. An experience that’s as iconic as the city it stands in and as warmly inviting as a heartfelt...