Grand Kadri Hotel By Cristal Lebanon — Hotel in Beqaa Governorate

Worst reservation department

The hotel rooms are very good and well maintained. The buffet breakfast is very good and lot of varieties in it. I have been in this hotel for 3 times and one of the reasons i am coming back to the hotel is the service of the front desk people, and their great buffet breakfast. The worst department in the hotel is the reservation department, i advice anyone who want to reserve a room do not reserve ahead wait till the last week of your date. Sorry it will be a long story but what happen with me with the reservation department is as follow; i decided to book 2 suites in the month of September 2023 for 1 night so i contacted the reservation department in May 2023 so that i will get a good price because i am reserving ahead and i am a repeated customer. i told the reservation department that i need 1 Crystal suite and 1 Family suite so he told that i can give you the crystal suite for $400 per night and the family suite $550 per night, i told him that i am a repeated customer and this is my 3 time in the hotel so you have to give a good price, so he deducted just $30 from each Suite only. I said it is OK maybe it will be high season still and the prices are like that. What surprise me later is that one of my friend call in August and reserve for a Crystal Suite and they give him a price of $350 per night in the weekend and $300 per weekdays and they call a week before the day needed. i contacted the reservation department they told me yes Sir we are just doing a promo for a period in August, i said it is OK maybe in September the price will come back to what they gave me.

Before few days of my reservation i contact the hotel and ask that i want to reserve a crystal suite for the same date that i was checking in i was surprised that he told me that they can give it to me at the rate of $250 per night for the weekend.

i was chocked but i said no problem let me try to chat with the reservation department and check with them to offer me a voucher with the difference between $ 370 and $250 or put for me special amenities in the room like a bottle of champagne with a fruit platter and other things as i paid more than the actual rate. They reply me don't worry sir. I reached the hotel and nothing was done to my reservation i ask the front desk people and they told me no any note sir is left for you. On my check out date i met the front office manager and explain for him my situation so he reply me the reservation department didn't tell us anything about the matter and they never mention it on the system. The front office manager was apologizing about what happen and he was trying to check if i can stay one more night to compensate me. i told him that i need to check out i can't stay so he told me that he will speak to the GM and he will write a note on the system so that if next time i will come they will give me a good price.

What really annoy me is that i am a regular customer and they gave me the highest price although they know that in September the season will start to be a low season. I advice always not to reserve before months just in the same month like this you will get lower price because the reservation department don't know how to deal with customer that reserve ahead and they want to fulfill their targets from people that they reserve in advance which is the worst...

The hotel rooms are very good and well maintained. The buffet breakfast is very good and lot of varieties in it. I have been in this hotel for 3 times and one of the reasons i am coming back to the hotel is the service of the front desk people, and their great buffet breakfast.|The worst department in the hotel is the reservation department, i advice anyone who want to reserve a room do not reserve ahead wait till the last week of your date. |Sorry it will be a long story but what happen with me with the reservation department is as follow; i decided to book 2 suites in the month of September 2023 for 1 night so i contacted the reservation department in May 2023 so that i will get a good price because i am reserving ahead and i am a repeated customer. i told the reservation department that i need 1 Crystal suite and 1 Family suite so he told that i can give you the crystal suite for $400 per night and the family suite $550 per night, i told him that i am a repeated customer and this is my 3 time in the hotel so you have to give a good price, so he deducted just $30 from each Suite only. I said it is OK maybe it will be high season still and the prices are like that. |What surprise me later is that one of my friend call in August and reserve for a Crystal Suite and they give him a price of $350 per night in the weekend and $300 per weekdays and they call a week before the day needed. i contacted the reservation department they told me yes Sir we are just doing a promo for a period in August, i said it is OK maybe in September the price will come back to what they gave me. ||Before few days of my reservation i contact the hotel and ask that i want to reserve a crystal suite for the same date that i was checking in i was surprised that he told me that they can give it to me at the rate of $250 per night for the weekend. ||i was chocked but i said no problem let me try to chat with the reservation department and check with them to offer me a voucher with the difference between $ 370 and $250 or put for me special amenities in the room like a bottle of champagne with a fruit platter and other things as i paid more than the actual rate. They reply me don't worry sir.|I reached the hotel and nothing was done to my reservation i ask the front desk people and they told me no any note sir is left for you. On my check out date i met the front office manager and explain for him my situation so he reply me the reservation department didn't tell us anything about the matter and they never mention it on the system. The front office manager was apologizing about what happen and he was trying to check if i can stay one more night to compensate me. i told him that i need to check out i can't stay so he told me that he will speak to the GM and he will write a note on the system so that if next time i will come they will give me a good price. ||What really annoy me is that i am a regular customer and they gave me the highest price although they know that in September the season will start to be a low season.|I advise always not to reserve before months just in the same month like this you will get lower price because the reservation department don't know how to deal with customer that reserve ahead and they want to fulfill their targets from people that they reserve in advance which is the worst...

I recently stayed at the Grand Kadri Hotel, expecting a five-star experience, but unfortunately, my stay was far from pleasant. The primary issue arose from a wedding party that was held at the hotel during our stay, which we were not informed about in advance. The event caused significant disturbance, with loud music and celebrations that continued late into the night. My children were unable to sleep due to the noise, and the massive load of fireworks left them in tears and terrified.

To make matters worse, the front office desk proved completely incompetent in dealing with the situation. When we approached them about the issue, they did not offer any reliable or appropriate solutions. It was clear they were unprepared and poorly trained in handling guest concerns of this nature. We were simply brushed off, with no effort made to address the problem or compensate us for the inconvenience.

Adding to our frustration, there was no manager present to take charge of the situation. When we asked to speak with someone in authority, we were told that no manager was available. This lack of leadership and accountability was shocking for a hotel that claims to be of five-star caliber.

On top of that, the misleading information provided by the staff only added to our disappointment. We were given conflicting answers and excuses at every turn, leaving us feeling deceived and neglected. This stay was a far cry from the luxury and service we expected, and I would not recommend the Grand Kadri Hotel to anyone seeking a peaceful and enjoyable stay.

However, it has now been over 10 days, and I have yet to receive any communication from the hotel. This lack of follow-up is deeply disappointing and unprofessional, especially from an establishment that claims to prioritize guest satisfaction.

It’s unfortunate that what could have been a minor issue resolved quickly has instead left a lasting negative impression. I expected better from a 5-star hotel and hope that management will take this feedback seriously to prevent future guests from experiencing the same...