GRADIALI — Hotel in Palanga

I stayed at this hotel for a couple of days which were supposedly very busy for the hotel (lots of people). Some experiences that stood out:

Food (all you can eat) is really great, as I'm on a plant-based diet I always had things to eat, it was well prepared, lots of choices and it had a lot of changes day to day, meal to meal. Everything was cleaned up, replaced fast. I was very pleased with it. However, if you decide to purchase breakfast/ lunch/ dinner/lunch all you can eat separately it's pretty expensive. (15,18,20eur at the data of writing this review.) Restaurant at 8th floor is way too overpriced for what you get. But has a great view. Cryotherapy, sensory deprivation tank wasn't working / I couldn't book it. A bit disappointing The bicycles the hotel offers to rent weren't of the best quality but did the job for the price (5 eur / hour), also when it was time to return them we couldn't find an empty spot where to lock them in as people would lock their own bikes to the stands while we were gone. We had to find where to squeeze them in, we did find a spot but it's just a slight annoyance. You can also rent scooters (10eur / hour). We didn't rent but they seemed to be newish. There was construction happening outside but it didn't really affect me all that much (But we stayed Friday - Monday and Monday was national day off) Gym equipment is great, was almost always empty. The pools when I visited (during a rainy day at around ~5 PM) were full and you couldn't really use them. The other pool was locked because there was a an exercise session going on so the other one was really packed full. Saunas were okay, there weren't too many people. Some of the staff of some procedures can't speak Lithuanian at all or can speak only a limited amount. For me personally it wasn't a big deal because most of these procedures you didn't need to do much talking( in mud procedures or baths) , but still a minor annoyance although I completely emphasize and am not complaining that much. Had to wait for an hour for our room to get ready when we arrived at around 2 PM. Not a big deal, just something to keep in mind. I really enjoyed the massages. Although it was a busy period for the hotel, we could always find where to park after going out to town, which is nice.

Other than that everything was great. Very decent, modern, clean room, great view, great location,close to the beach, fast internet, has AC, the hotel itself has a very modern feel to it. You get free mineral water on the first floor (even though I didn't like it that much). There are 3 restaurants in the hotel itself, has voleyball court, some hammocks outside, Staff helpful, professional I had a...

Reception workers are a nightmare to deal with. Me and my newly wed wife came here to spend a weekend after our wedding event, expecting it to be a romantic getaway after a stressful period of wedding planning. Just as we arrived (6.5hrs car drive) my wife came in for a check in. She was given the keycards and the receptionist asked where we had come from. That was all of the interaction - no guidelines on how to get to our room, what are the buffets and spas opening times, not even a little bit of marketing of the procedures they can offer in wellness center. Kind of annoyed i brought the luggage to our room and went back to gather the intel - for a 4.5 star hotel you expect staff to act accordingly and treat you with a bit more respect. Once i've finished interrogating the receptionist we walked off to have a meal in the buffet.||Surprisingly enough the food is to die for, plenty of options to choose from, all scrumptious. I even went for seconds and thirds (also the dessert 🍪). Well done kitchen staff you truly outdone yourself 🥹❤️||Since i already had good food in me, i felt generously rested after the trip and thought ill give another go at trying to find a common ground with the receptionists. Whilst i walked to the reception desk i thought of an idea that id like to surprise my wife with, given its our first weekend as a married couple. I thought to ask and organize a tiny spa treatment - some facial masks, some snacks and drinks that could be brought up to our room, which id buy myself beforehand. To my surprise when asked about something like this don't expect them to have any sense of humane treatment.. i was told that they are only responsible for the bookings and they don't do anything else.Not gonna lie, still shocked to my core, in all my hotel experiences even a two star hotel can manage something simple like that. Feeling defeated i kindly apologized for the disruption and said that s fine ill manage to do it myself (even though it will be way harder to make it a surprise)||Sorry for making a yapper post, just wanted to tell other people, yes the food is out of this world, and yes spa amenities are nice and new, just dont expect any going beyond the definition of receptionists, or should i say - room availability validators, since receptionist is too difficult of a role for...

We made a booking to our baby’s christening lunch at the hotels restaurant and few days later when I called to arrange the menu the head of the restaurant said that they dont want to arrange such a celebrations as christenings. The head of the restaurant was using the argument that they had the stuff meeting and everybody woted that the restaurant is not accepting this type of celebrations this summer. When i said that we only want to book a table for ordinary luch (since we are only 9adults and 3kids) he clarify that it is not possible since its gonna be christening celebration and they “voted” that they dont want that and its going to be too much hastle with the tables arrangmenet excusing others (eventually) customers etc. I was actually shocked. First of all because it was the first time when I experienced such an unprofessional behaviour and such a poor “profit oriented”, shortsighted decision making from the head of the restaurant of 4stars hotel. Second of all we didnt want any huge celebration were we would sit there for hours and buying no food, or drinks and expecting that no one else can sit next to the other tables. We wanted lunch, snacks, drinks, desserts and were willing to pay the additional cost for “extras” when it comes to “extra hastle”. More over our original idea was to have more ordinary lunch but the personall itself adviced us to make it more “celebration” alike lunch and suggested the idea to decore the restaurant etc... The head of the restaurant also mentioned that they are going to do the rest of the older bookings but not OURS, it was extra pleasant to hear that. I can honestly understand that some restaurants may choose not to be kids friedly etc. but they are having the clear rules for that and not accepting the bookings and later on canceling them in such a weird way. If so happens that the new rules come later I guess it would be just normal to do the bookings that are already made and then move on with the new rules. So thank you for the horrible experience not even buying anything from you. I honestly wish you good luck in managing the restaurant. No doubts not going to recommend this place to...