Berjaya Waterfront Hotel, Johor Bahru — Hotel in Johor

ade nd night chef denn (help to translate from malay to english)2 nites ago upon my arrival to help me cut water melon into pieces and this morning mohd razam did the other half of melon ..which i am grateful to cut into pieces /place it into my tupperware or take out box ..so i can share with my friends and give away to share whole big watermelon .

oh the spa cost 88 ringgit to get to hot sauna (not well maintenace at all ) dusty and the locker i used was extremely dirty given to me abd smelly shirt /shoe locker )i had to ask for spray locker 99 ..very very bad impression ...for me horrible sudden welcome upon entering ....the place i use pool (next day my skin got itchy back side not sure if it is book or hotel bed )thankfully i got ginger cream balm in my bag i carried .that helped me .yesterday after the time spent in hotel pool . but the swimming pool i was told no chlorine at all on pur first i tried with my friend noticed the pool of water i had to walk on uneven water residue left abd not well cleaned or dry but the poolside garden animals was well maintence or care for except one rabbit skin need to be taken to the vet and paid by the hotel to ve responsible abd care for ..if the rain comes they wont be well sheltered i felt ...is not as well ..the space is little too small for them to roam about given that rabbit nature habital space was mich bigger or better ...perphap the hotel can built another bigger space for the rabbits or animal farm ......they are suppae well cared for by the nepalese but the hotel adminstatf or founder of the hotel chain need to lookinto well beings of the animals and it good for tourists abd the families or kids staying to mingle or have closer contact ...considering the hotel poolside area is so bIG and wide (like singapore acres -care for injured birds or ...struggling or cats or dogs need assitant audit ) hope berajaya head office can do some GOOD of the heart matter for their own goodness too to prosperous ...as the spa and pool towel avaibilities is important or an attendant (the pool deck chair is hard and wooden no soft or comfortable cushion in pool deck (early days u have long time ago ..if u wanna to atteact sinfaporean or repeat visitor for relaxation is very impt (i was ex tour guide /tour leader in singapore ) .seeing it from tourism perspective if u wanna to IMPRESS ..consudering long ago it was second visit after 10 years ago since i came with media corp artist who chose u hotel ...paint coat needed outer side seen...

Service: From the time we checked in to when we checked out, the service we received from different staff members was professional, polite and personable. Our room (942) was spacious, adequately clean, had comfortable beds, a big bathroom and a partial view of the sea, amongst others. It was lovely to have been able to sit by the window with a drink and take in the view while being grateful for the lovely room assigned to us. :)Breakfast: A self-service chicken noodle station was an interesting feature. Although it was self-service, the kind staff at the egg station went out of his way, literally and figuratively, to make me a bowl of yummy noods as soon as he discerned a culinary disaster was in the making courtesy of yours truly! That gesture of kindness, and many others from the rest, made this stay memorable and filled my heart with fondness for this place.BWH will not be a place I'd go to for a time of mall crawls, cafe hopping or even choice eateries. However, it's a place I'd return to for quiet rest, friendly and kind service that uplifts my soul, and maybe to flex my culinary inadequacies. Just changed my mind - I'll leave the culinary portions to the professionals instead.Oh, and do not miss out on the Healing Garden on the 7th floor. It's a lovingly and thoughtfully tendered private garden - one that will put a smile on your face regardless of your age. This is the first time I've been to a pool area that you'd enter after passing caged chickens, rabbits, birds and a garden that grows herbs, fruits, vegetables and flowering plants! ❤️ If you get to meet the brains behind this Eden, Mr Subra, do stop and have a chat with him. You'll be glad you did so. Fun fact - Mr Subra had named most, if not all, of the animals in his garden. Probably even named the arowana on the 5th floor! There you have it - Berjaya Waterfront Hotel - a place of kindness,...

The room: The room was quite clean and the sheets smelled fresh. We got the seaview room and the view is pretty good. The water also gets really hot which is nice for a bath. Unfortunately, the bed is slightly slanted and I felt it was easy to roll off. The room was hot at night despite the fan being on high and temp set to 16°C. Also weirdly there are no plug points near the bed, so you can only charge your phone at the desk across the room.

We also got a non-smoking room/floor. But the bathroom and the halls stink of cigarette smoke. I'm pregnant. I did not appreciate that.

The service: No one explained the parking situation to us when we came in and there are no clean signs so we had to pay for overpriced mall parking for the first night.

There were two managers in polo shirts talking at the morning buffet and they were not friendly, they were weirdly staring at everyone as they walked in.

We also called about a noise, we could hear banging from the room above us. Almost 10 minutes long. They called us back to say "the hotel staff isn't making that noise. We're not responsible." I guess that meant there was a guest making the banging noise and they didn't convey our noise complaint. Basically it's just our problem since the hotel isn't making the noise.

The breakfast buffet: Completely average. Unfortunately not a single thing was specifical or particularly delicious. Selection was medium sized. Not that much but there was a small variety.

This cost us more than RM300 a night. And it was not at all worth it. I'd have been happier and more accepting of the service and stay if we paid half that price. This place does NOT feel like a...