Pelican Hotel — Hotel in Johor

Check-in date: 5 May 2022 Check-out date: 7 May 2022

Below is the chronology for the issues faced during our stay at the hotel:

Forced late check-in on 5 May due to room not being ready. Hotel time check-in was set at 3:00pm. We arrived at 03:30pm however, our room was not ready for us to check-in. We were tired, having driven all the way from KL, but we were asked to go somewhere and come back within 1 hour.

Room No 612 - mal-functioning air-conditioner and to be refund RM200.00 When we finally went to our rooms, the air-con was not cool. We waited for it to get cool while we were out. But when we returned at 12am, it was still not cool. At 12:30am (6 May 2022) we were asked to leave the hotel and re-check-in to another room (room no 711) on another floor. It was one floor up and away from room 610 in which my frail mother was sleeping. The reason we had taken the connecting room in the first place was to be close to my mother as she was unwell and I knew the hotel would not take any responsibility if anything was to happen to her.

Based on my WhatsApp conversation with the hotel front office staff, it was made clear to me that I would be refunded RM20 per room within seven working days from 5 May 2022. However, today is already the 25th of May (20 days) and I have yet to receive my refund. Please advise on when I will receive my refund.

Below I would also like to highlight: Complaint: Incompetent front office staff The front-office male staff who was on duty on the night of 5 May was not very competent in handling my issue. Instead of offering me a proper solution, he was suggesting that I leave the hotel. That is not a very good method of...

This place used to be the best hotel (for its price category) in Batu Pahat but not anymore. It has somewhat deteriorate.

It advertised to have Executive Room (1 Queen and 1 single bed) but I end up with a queen bed plus a foldable bed and mattress

Price increased. Now the cheapest room for walk in is RM 125 + tax. additional mattress is RM 38++ or something like that.

Less parking ( the large empty piece of land in front of the hotel is currently a construction site

Its coffee house and in-house kitchen no longer operate (except for breakfast at 7.30am - 10.30am). If you're craving for food at night and want some delivered to the room, well now you have to drive and find food outside

On top of the 6% tax (GST) the hotel also charge 10% service charges, which is unreasonable considering the kind of...

Background: This is one of the bigger hotel (in term of number of rooms) and long establish time, even survived after covid, hotel in Batu Pahat.

They locate near bus terminal, Toyota car showroom, or Submit shopping center. All are within 1km. Quite convenient. They also have plenty free car parking places.

Environment: They have 8 floors in total, ground floor is the reception and restaurant. I stay here for one night for vacation. As no much tall building in this town, it is quite a nice view for staying in high floor.

The room condition is older but the condition in term of hygiene still acceptable.

They do not provide breakfast, swimming pool and any other facilities.

Price: The price is affordable, only around RM 200 per night for a 3 person rooms, 1 queen size and...