Malta Marriott Resort & Spa — Hotel in Saint Julian's

Wow, where do I begin with my experience of this truly fabulous hotel! It was an exceptional stay! The most important thing for me is the cleanliness of the hotel! This was really outstanding! I am a bit of a clean freak and usually take antibac wipes to clean my room, but it was sparking clean! Not one bit of dirt or grubby handles in sight! There are antibac gel machines throughout the hotel, which was fabulous, as I have vulnerable health and try so hard to avoid picking up germs! The housekeeping staff were truly amazing. They clean your room each day and top up everything that you may need. They then come around again in the evening to turn down your bed sheets and top up again and leave a little chocolate! What a fabulous service! They have literally thought of everything. The head of housekeeping is the most lovely woman called Marvic. She is so approachable and a really beautiful person with a great sense of humour too! I could not fault any aspect of how spotlessly clean the entire hotel was! We had rose petals and two kissing swans on our bed for our wedding anniversary too. What a beautiful touch, for our special day!||The food was so good, we had a wonderful breakfast every day, and the staff there were again exceptional. We were greeted by a beautiful woman called Sanju each morning. She took time to get to know us, and made us a beautiful breakfast table for our wedding anniversary. She was a delightful person who showed a genuine interest in all of the customers, she was kind and caring and so sweet. The ‘egg man’ whose name escapes me had a wonderful character and made the most perfect eggs every day and always had a beaming smile! Every morning, the hotel manager Alex would take the time out of his busy day, to check in with all of the guests. I found this made our experience feel personalised, like staying with family or friends! The evening buffet was amazing! There was such a huge choice of foods from all across the world! It was worth every penny. I usually hate buffet food, but this was exceptional. There was the most wonderful man called Tony Pace playing beautiful music on the guitar at this buffet. It created such a lovely atmosphere and he was genuinely so talented! What a perfect touch to make the evening outstanding! The concierge service was fabulous and Jordan was exceptionally funny! Every day he made us laugh with his pretend Danny Dyer accent! There was a really lovely young man called Jubayer who kindly helped us with our bags and cases on our way in and when we left! We were served in the restaurant twice by a lovely young woman called Kopila, who was really sweet. But our best experience by far was in the pool bar with Basil junior (his really lovely dad Basil senior works downstairs in reception). Basil took quality time to look after us every single day. He was kind, thoughtful, helpful, and just such a lovely genuine young man with a beautiful personality and a really good heart of gold! He really made our experience such a positive one! Everybody loved him, as he went above and beyond to ensure customers were happy! He kept us entertained every day! I think it would be fabulous if the bar could have some really good music, possibly a bit of salsa, so we could have a little bit of singing, dancing and entertainment too! Maybe even a themed night with traditional Maltese foods, costumes & dancing!||This hotel is in the most perfect location. It’s a 10 minute walk into Sliema and a ten minute walk into St Julian’s! So if you want shopping, food, night life, boat trips it is all on your doorstep. However, it’s set in Balluta Bay, so it’s peaceful at night with enough choice of places to eat on the doorstep. It has a beautiful view of the sea and a little sandy beach. Our view from our room was amazing and the apartment was huge. We had an enormous balcony and a huge bathroom with both a bath and a walk-in shower! My most favourite experience was the museum of illusions in St Julian’s! This was hilarious and a day to remember! You can’t afford your miss this! There is also a wonderful Japanese soufflé shop in St Julian’s that people queue to try one of their delicious soufflés! There are shops and bars all around and everything you need for a perfect holiday! I would highly recommend this hotel to anyone! We had the most fabulous experience during our entire stay! Thank you to all of the staff who made it so...

Average property in a mediocre location (unappealing cove/beach) and to top it up - staff which brings it to absolute rock bottom. Starting with ignorant front of the house staff which seems to have a habit of either ignoring or outright lying to guests, through untrained and ignorant waiters up to cleaning staff who... mostly does not clean guest rooms or even public areas. Throughout our stay we encountered sticky tables at the breakfast and the evening restaurants as well as the M Club lounge, floor at the lounge didn't seem swept or vacuumed during our stay with what appear to be the same debris visible for the whole duration of our stay. Breakfast did not make us sick, but certainly tasted the way which makes me surprised that it hasn't. Tasteless and greasy omelettes, very salty beans, truly terrible sautéed mushrooms and even worse bacon. This sort of food wouldn't be my first choice, but selection wasn't great and we opted for in-house breakfast only on 3 occasions, just to give this place a benefit of a doubt. Some of the waiters were shared between breakfast restaurant an the M Club Lounge and judging by their attitude - this must have been some sort of punishment, but on a second thought - more so for the guests. You could spend 45-60 minutes with plates piling up on your table whilst staff was often seen using their mobiles. Our biggest gripe was with room maintenance - cleaning efforts were minimal, during stay spanning 8 days bedding was changed twice, floor remained dirty and (once we asked for it to be vacuumed to which we've been advised - "maybe tomorrow"), bath mats, face cloths, toiletries and even toilet paper regularity not replenished at all or in minimal quantities. Multiple phone calls to the reception to flag up the issues were mostly ignored, but in fairnes did result in two literally laughable visits from staff who brought either two face cloths or a bath mat... 4-5 hours after the actual phone calls... knocking on room’s door around midnight. Throughout our stay on multiple occasions we heard from staff that owners recently spend 30 million on refurbishment of this property...it's a large hotel which perhaps explains why such an impressive figure resulted in a average result, which is more in line with an aparthotel rather than a 5 star property this place is trying to position itself at. We tried flagging our concerns with one of the senior management team members, however this either was done too late during our stay for us to notice any improvement or our complaint wasn't taken seriously at all, which is especially disappointing as I'm Platinum Bonvoy member spending 50-60 days each year at Marriott properties. Overall, we were glad to leave this place and can't imagine returning. Mid level management seems overworked, waiters, receptionists and cleaning staff requires either serious amount of training or should be replaced... I appreciate that covid has hit the hospitality industry very hard when it comes to availability of experienced and skilled staff, but on this occasion I personally see this as management's failure. Alex, general manager at the property, seemed like the only person genuinely interested in guest's satisfaction, but with a property of such size... You need more than one person sharing such attitude. To make things interesting - he was the only person we witnessed smiling to or acknowledging guests. Last but not least - my stay was paid for by the corporate, but even with this not being my own money - it feels like I was ripped off, even with a "junior suite" room upgrade (pre arrival, due to Bonvoy Plat status) and a welcome bottle of wine upon arrival. Nice touches and greatly appreciated, of course, but made very...

It was a disappointing stay for a 5-star hotel.

Initial impression of the hotel lobby is great, it really looks the part with a wide open area with views of the sea.

Our first impression of the staff was a flagrant attempt to upsell from a standard room. The "there are no rooms available yet" line doesn't cut it very well in off season and after declining the upgrade it wasn't as surprising to us as it was to you that you miraculously found one.

The room itself was a good size and well presented except for a clump of hair under one of the bars in the shower.

On the first night the hotel room was hot and the AC didn't seem to be working. About 21.30 we called down to reception who said they would call maintenance to have a look. By 22.30 we hadn't heard anything so decided to pop down for a snack before the restaurant closed. We passed by reception who were unaware of the previous call and said they'd send maintenance up.

On finishing our snack about 45 minutes later we asked a new person at reception what the result had been, but they were entirely unaware of what had preceded and said they'd call maintenance.

The maintenance man did finally arrive and he agreed that it was not working and that he'd have to come up with a manager to check it. He would ask about whether they could change our room with reception.

Half an hour later, having heard nothing, my partner popped down because we'd heard nothing. They said the air con was out for the whole building and they'd bring us a fan.

A fan never arrived and we had a sticky night of sleep.

The next morning when heading out for the day, the receptionist said the air con was working well throughout the building and there was no note of what had been said.

We gave up after that. The aircon never worked, but the room was a little cooler due to the prevailing weather conditions.

The gym was spacious and well kitted out, and the swimming pool area looked swish, though I'm not one for just lounging by a pool so didn't use it.

On checking out when asked how the stay had been I said rather poor. I think the lady had turned off though so just said great and proceeded to charge us the 5-star room rate.

Wouldn't recommend, as the service was simply substandard.

The location is by the coast, but the second portion of our stay in Valletta was significantly better than St Julian's as the former is a cultural hotspot as opposed to where youngsters have their strip and party life.

EDIT - Thanks for the copy and paste reply you give to every bad review, probably something corporate have instructed. Given that you had five opportunities to deal with this, you clearly don't have customer satisfaction as your priority.

There is absolutely no chance I'd stay with you again, this review is instead to warn others that you're an expensive hotel but can't handle anything that goes wrong, and advise them to stay elsewhere. Your generic reply confirms that's the correct...