AX Sunny Coast Resort & Spa — Hotel in Saint Paul's Bay

Our recent stay in room 702 a self-catering 2-bedroom seaview apartment in this hotel was a mixed experience. The highlight of our accommodation was undoubtedly the seaview and the pool area, which created a serene atmosphere for our holiday.

However, our overall impression was significantly hampered by several unfortunate issues. The most troubling was the discovery of a troubling nest of ants in one of the bedrooms, with ants even venturing onto the bed. This not only disrupted our sleep but also made us feel very uncomfortable. To their credit, the hotel’s reception staff promptly responded to this problem by arranging for us to sleep in a different room (413) for one night while awaiting action from housekeeping. They did their best to mitigate the situation, which was appreciated. However, our positive experience was marred by an encounter with the manager the next day.

The manager’s response to the ant issue left a lot to be desired. Their attitude was disappointing, and they spoke unprofessionally about their staff’s efforts to resolve the problem. Despite this, the manager did grudgingly provide a 25 euro restaurant voucher as a gesture of goodwill, which was a small consolation for the inconvenience we experienced.

As if these issues weren’t enough, upon returning to our original room, we encountered a new problem. The toilet in this room malfunctioned on the second last day and remained out of order for the whole day, forcing us to navigate seven flights of stairs for basic necessities. Furthermore, the toaster in the replacement room (413) that we spent one night in temporarily repeatedly tripped the room’s electrics rendering it unusable. This added to the list of maintenance and functionality issues we faced during our stay. In addition we noticed an electrical socket next to the mirror in one of the bedrooms in 702 was hanging off the wall and needs fixing.

In conclusion, while the seaview and pool area were stunning, our stay was marred by the ant infestation which still persisted although to a lesser degree after we returned to the room, unprofessional behavior from the manager, and a series of maintenance issues. The hotel’s reception staff tried their best to assist, and the 25 euro voucher was appreciated, but the overall impression of our stay left much to be desired. There’s potential here, but improvements are needed and lessons need to be learned on how to exceed guests expectations and to remember treat lower ranking staff with respect...

I'm writing this review because, when I booked a two-bedroom apartment with a sea view at this hotel, I was a little concerned about some guests' comments, who told me that the rooms were dated, that there were no windows or openings in the living room, and many other negative things.|I even sent several messages (direct mail and comments on the website) to reassure myself. After receiving no response (I think it was a mail problem, see below), I finally called the hotel directly; the (very friendly) person answered all my questions.||Upon entering the apartment (#304), I quickly found myself smiling again: the rooms were large, the beds were good, the entire apartment was clean, the sea view was superb; I was even surprised to have a master suite. All the rooms had everything I needed: towels, shower gel, etc.|Two pools (one indoor with a spa, the other outdoor) were accessible, as well as beach access from the outdoor pool.|In addition, two bus stops serving all the tourist attractions are located just below the hotel. Numerous supermarkets and restaurants are nearby.|The staff was always friendly and cheerful, always ready to meet our needs, no matter the time (even at 3 a.m.!).||I admit that some small details were a bit dated: the balcony door was a bit difficult to open or close, we could hear the child from the apartment above running around (at reasonable hours), and the windows and vents in the bathroom and bedroom overlook an enclosed area outside the hotel.||Furthermore, I think there is an issue with some email domains (@free.fr for example), which explains why I didn't receive any email responses; the hotel should check this. I checked my spam folder and found nothing. This is part of my job, so I don't think I made any mistakes.||In summary, I find the price/quality ratio extremely good, considering that I rented a large sea-view apartment for four people with two bedrooms, two bathrooms, a large living room, a balcony, two pools, and a spa for a week for €1,800, while we got a tiny mobile home on the French coast for the same price (or even more)...||I hope this will inspire you to book a room at this hotel, as I am personally very satisfied with all...

Just back from 2 weeks at Sunny coast, some features of the accommodation were great such as the size of the apartment, pool areas, public areas and the staff who were always very friendly and helpful, however the one bedroom apartment was poor in quite a few areas. Although air con was provided it was pretty ineffective, the kitchen area was quite well equipped but some of the utensils were quite shabby and should be replaced, likewise the pool towels provided were small & quite threadbare. Our balcony was a good size with a great sea view, the living/dining/kitchen area was also a good size but lacked any real comforts , vinyl seating was uncomfortable and needed some cushions & better lighting. The bathroom was an ok size but shower curtain was a pain and clung to you when trying to shower, the towels provided were also a bit threadbare at times & it was a bit of a lottery which towels would get replaced but toiletries provided were nice. Cleaning of the room was every 3 days which I was ok with as you could ask for fresh towels in between cleaning visits. The room I found most disappointing was the bedroom, storage was lacking with only 3 small drawers & a 2 door wardrobe, which is not sufficient for 2 adults for 2 weeks. Beds & bedding were poor, lumpy pillows & worst bit was plastic coated mattress protectors. The bedroom window was a small frosted glass window which when opened had a view of the back walls & drainpipes of other rooms, with the window open there was a constant noise of running water. The layout of the building means that the apartments get little natural light & it always seemed a bit gloomy. Everything about the place was very functional & very little provided for guests comfort. The location was great but I probably wouldn't return unless rooms were given an upgrade, everything in the apartments just felt a bit shabby & in need of...