OYO Hotel Plaza Las Torres, Cabo San Lucas — Hotel in Baja California Sur

Had a harrowing experience at OYO Hotel Plaza Las Torres in Cabo San Lucas – an urgent warning for fellow travelers. We booked a stay, requested a one-day reservation change due to unforeseen issues. Upon arrival, shock awaited us – the hotel charged the full fee for the new date, demanding the remainder without clear communication. Front desk staff, struggling with English and relying on Google Translate, suggested seeking a refund from Expedia. Expedia, however, revealed the hotel's responsibility for charges. In the scorching heat, over an hour of frustration ensued, with repeated pleas for assistance met with silence until insisting on restroom use. Misleading charges, unhelpful staff, and a refusal to refund make OYO Hotel Plaza Las Torres an experience I wouldn't wish on any traveler. Besides all of this the description says the hotel is close to downtown but once you arrive you notice you’re at least a 20 minute walk from the edge of downtown and seems to make you feel uneasy with the amount of misinformation and the...

Had a harrowing experience at OYO Hotel Plaza Las Torres in Cabo San Lucas – an urgent warning for fellow travelers. We booked a stay, requested a one-day reservation change due to unforeseen issues. Upon arrival, shock awaited us – the hotel charged the full fee for the new date, demanding the remainder without clear communication. Front desk staff, struggling with English and relying on Google Translate, suggested seeking a refund from Expedia. Expedia, however, revealed the hotel's responsibility for charges. In the scorching heat, over an hour of frustration ensued, with repeated pleas for assistance met with silence until insisting on restroom use. Misleading charges, unhelpful staff, and a refusal to refund make OYO Hotel Plaza Las Torres an experience I wouldn't wish on any traveler. Besides all of this the description says the hotel is close to downtown but once you arrive you notice you’re at least a 20 minute walk from the edge of downtown and seems to make you feel uneasy with the amount of misinformation and the...

Even though this wasn’t a five star, service on call hotel— this was a nice humble place to stay with soft beds and air conditioned rooms. It might look run down from the outside, but the view is so authentic and the sunset was magnificent.

The reason I’m giving four stars is because the staff actually kind of saved my vacation. Our car broke down and wouldn’t start, so she helped us find someone in their community to jump start the car! Genuinely so grateful.

The only complaint I have is the water in the shower gets too warm too fast and there’s been bugs on the floor despite the room being pretty clean. I’m guessing that’s what happens with warm climates.

Also, the room gets kinda cold if the AC is on (obviously) so you can ask for a blanket downstairs! The staff is there 24/7, you can check in or ask for things whenever you want. Make sure not to hesitate to use google...