Hotel Romano Palace Acapulco — Hotel in Guerrero

The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But.....||||First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. ||||The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. ||||Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be "under mount" but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake)||||Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. ||||I spoke with the manager to let him know that other hotels in Acapulco have ice machines and provide that ice to their guests as part of their room rates. He re-stated the hotel policy (absolutely useless!) ||||FINALLY: there are 2 elevators for a 22 story tower hotel. That is not sufficient. Additionally, they appeared to be mal-functioning. When you would press the PB button - every floor below you would light up. The elevator would stop on all floors below you and no one was waiting to get on. The floor of the elevator was never even with the floor it stopped on. I tripped a few times. Getting on these elevators after a earthquake was SCARY to say the least. ||||The location of this hotel is the only reason why I booked this location. I had nicer hotels that were less expensive that I could have stayed at - but chose this one because of the location. It is safe to say, I would never stay here again - under the current management and without a...

Seriously ... if you're so poor that you can't dig up another $10 - $15 a night for a decent place you should save up until you can. |Location might be this hotel's only virtue ... depending on your priorities. The beach is across 6-8 lanes (plus a wide boulevard) of unyielding traffic, but if you're fine with dashing across that, along with the many clubs pounding out noise until 4 am (sorry, it's not music) and incessant traffic chaos then you just might like the location. |Then it starts to go downhill from there: facilities are long past their glory years and haven't seen repairs & maintenance for far too long. |The pool: my God, the pool! crowded, overflowing with screeching urchins ... far too small to accommodate this size hotel filled with families; no shade anywhere, too few pool chairs; dirty water that actually had something really gross floating in it. |The problem is that it's quite cheap for large families to cram everyone into one room, so that's why you see a lot of overcrowding. |The staff, bless their non-judgmental hearts, really try their best to please everyone, but it sometimes has its limits. |Linens, towels, A/C units, elevators etc. will have to wait for discussing...

The only thing good about this hotel is the view and that everything is within walking distance. Very old hotel needs an upgrade, we booked 3 rooms for the family and one room the AC wasn’t working and the bed sheets were dirty. The other room the sink was clogged and the other room the bathroom floor was wet and it smelled like they hadn’t cleaned it yet. They don’t provide lotion, they’re stingy with their towels and trash cans don’t have any bags I had to request them. You have to pay extra for parking. The day we arrived the hotel parking supposedly was full so we had to park in a different parking structure that was farther and they charged more. Overall I wouldn’t recommend it. Hotel is not as pretty as the...