Ritz Acapulco — Hotel in Guerrero

The only good things to say about this all-inclusive hotel is the employees and the dancers other than that it has to be the worst place we’ve ever stayed. Everything needs to be completely remodeled or fixed. I truly don’t even know where to start with how bad this hotel was. The bathroom sink, the toilet, the shower curtain were old and gross, like they hadn’t been changed or fully cleaned in years and the tub was so disgusting that we had to shower w/ our sandals on. All the towels were old, stained or ripped and were not white anymore. The bedding was stained and the room curtains were so disgustingly dirty that we didn’t want to touch them to open them and it looked they hadn’t been changed in years. The two “restaurants” are both outdoors so no air condition is available which made dinner completely uncomfortable. The food was so so at best, not many options and it looked like whatever was not finished at lunch time they reused it to make a dish for dinner. Lots of flies all over and the cloth that used to keep them from the bread was old and dirty. Nothing looked like it was properly kept cool under such hot temperatures that I didn’t dare eat anything from the bad salad bar they setup each day. The website says they have a snack bar but they only offered some popcorn, chips and something else 2 or 3 days out of the 7 days we were there. The bar by the beach was open maybe twice. The pool was always full and the water cloudy most days that we never got in. The beach, which the hotel is right on the beach was decent but the had very few plastic lounge chairs to lay on and were quickly taken. The alternative were these pieces of foam covered with a blue cloth which looked like those cloths had not been replaced in years because they were all stained. If you’re thinking of staying here I would highly...

First time visiting Acapulco I purchased 7 days all inclusive at Ritz Acapulco. Ocean view room. Fantastic view. The staff is so friendly. Absolutely loved their service. Very warm and welcoming. Rooms are in good condition and very clean. I just love the view from my balcony. I could sleep with the sound of the waves, so soothing. The food is what I will visit Ritz Acapulco for. Every day different menu for Lunch and Dinner. Unlimited food and the quality of food is excellent. Pino was serving our table and he was very nice friendly and helpful. Food is just great with all varieties of cuisines. There are activities throughout the day including kayaking, beach volleyball, aqua aerobics and live show in the evening and live band performing in the evening. Highly recommend to visit this place for excellent service and great food. Worth every dime. My family enjoyed the stay and will plan a trip again just for the food and the friendly service...

COVID mode: Excellent system of cleaning, social distance and keeping the service and the great flavor in the buffet.

The room view, the food, the management of the restaurant, the installations, the activities, the night shows and the service was WONDERFUL, but here some points: If you are going to use the kayak you will carry yours ALONE, so be carefull because you need condition and good shoes to carry it without take any damage. The clean of the rooms are basic, so if you came into your room with beach sand, well, it will stay there until you are gone. Sometimes the bar service at the beach is slow or even there is no one. So you have to get your drinks but they deserver it, they are soo delicious!! Just one of 25 dishes the flavour was horrible. But it was fast forgotten with all the italian, japanese, mexican food they served,...